Poor returns policy info
I received my watch really quickly but decided it wasn’t quite what I wanted.
I went onto my sales confirmation page, clicked on the returns policy which detailed the address to send it back too, the condition and time frame that it needed to be completed in and that I was responsible for the shipping.
I followed this notice exactly, however I didn’t receive my refund, so contacted the company.
They advised that I had sent it back to the wrong address, even though you can clearly see the address they provided and the address it was sent to match.
They are refusing to provide a refund, saying I need to get the money from the carrier as it is the incorrect address.
The company is not prepared to accept that the returns policy link provided the wrong information and that they are responsible for this error not me or the carrier.
As a result I am currently out of pocket by nearly £100 and have to keep chasing the company, credit card company and the address it was delivered to try and get a resolution…terrible customer service and not accepting that the link on their website is the reason for the error!!!
