Completely useless warranty / post-handover
We have lived in our house for three years, and have had three serious roof leaks. Two of which were caused by Australian Building Co not installing our exhaust vents correctly and one of which was multiple cracked roof tiles.
The warranty team are *terrible* to deal with. They constantly brush you off - one site supervisor said to me, when I complained about the mold on the insulation caused by one of the leaks, that it "wasn't worth fixing".
Only after I started the complaint process with the DBDRV did they bother doing anything. One of these repairs took 10 separate phone calls over three months to get anywhere, each time the useless warranty person on the phone said they "will escalate it" (they don't escalate it, no one gets back to you).
Funnily(?) enough, the SES workers have told me this is a fairly common issue with Australian Building Co / Metricon homes, having issues with roofs leaking or roof tiles not being installed correctly.
So for the third time now I'm having to deal with the DBDRV (and then potentially VCAT, etc) to have something, that Metricon / ABC 100% caused, fixed.
Don't even bother building with Australian Building Co, there's plenty of other builders who will do a better job.
