General Motors of Canada -- Oshawa, Ontario
Don’t buy unless it is already on the lot
On December 15, 2022 I purchased a 2023 Cadillac XT5 premium luxury vehicle. As of today the vehicle has not yet been delivered to the dealership.
The salesman informed me in February that the vehicle was due to be built at the end of that month. Since that time I have been told several different stories as to why I have not received the vehicle. First I was told there was a transportation issue. A few months later I was told the vehicle was in quality. Another few months later I was told again there was a transportation issue.
On November 3 I made a complaint with the Better Business Bureau hoping to get a resolution and proximately one week later, was contacted by someone on the executive review team from GM Canada care. This person was going to look into the issue to see what he could find out. He also told me that I was not the only person on his list that had this problem and GM was aware of their shipping issues and he would do his best to see what he could do to get me my car as soon as possible. On December 1 he stated he was speaking with executive of plant operations to expedite the delivery of my car. The following week he got back to me and indicated that the car should be at the dealership by Friday December 8 or Monday, December 11. On December 12 I received another email from him, indicating that he was informed that the car was not at the dealership and again was going to look into the issue. As I had not heard anything from him since December 12 on Friday, December 22 I informed him that I was extremely unhappy and the next step would be to put my story out there so that other people can see how GM doesn’t really care about their customers.
During all of this, I had also indicated that I was seeking some type of compensation from GM because of the delay. I was told that GM does not provide any type of compensation for these issues and it would be up to the dealership to provide some thing to me. Personally, I find that ridiculous as this has nothing to do with the dealership, so why should they have to compensate me. He didn’t get back to me to say that he was given authority to offer a $500 accessory credit which I could use to purchase some thing for the car from the dealership. Honestly, I think that’s insulting considering the circumstances.