ryajus

Do NOT waste your time shopping for any vehicle th...

Do NOT waste your time shopping for any vehicle through McCluskey Chevrolet. They are awful at responding back to your inquiry and even with several different follow up attempts through several methods. It's insane, normally the dealership would be the one contacting you after you show interest in purchasing a vehicle but sadly McCluskey doesn't seem to be that way.

I purchased from them back in August 2020 and due to living a great deal away had to do everything online and have the vehicle delivered to me, upon delivery the vehicle was driven to me when that wasn't discussed. I was under the impression it would be arriving on a flat bed but no, so after getting past that and being annoyed that unnecessary mileage was added, the vehicle then was missing a key(that was promised in my contract-even though it was a used vehockey) and I had to go through tooth and nail to get a second key sent to me-no charge as well as follow up multiple times to get my plates back(I traded in a vehicle as well and they had it to drive it back to dealership, which I also wasn't aware of) Fast forward three years later and I attempt to purchase from again, thinking it's been some time and maybe they've improved. Guess what? That answer is nope, they haven't. Same routine of not following up but being told through messages as well as calling in that someone would and for me, "Not to worry!" I'm trying to purchase a vehicle and not the other way around so I'm not worried.

This dealership is just extremely unprofessional and I guess I should take this as a blessing in disguise and shop elsewhere. Also the Sales Rep Glen Schuchart is awful. DO NOT DEAL WITH HIM. He can't respond back to your inquiries what so ever. So in other words, Thanks McCluskey for not making a sale and losing a repeat customer. Please adjust how you treat your repeat and potential customers going forward.