Two Failed Thors, Even Worse Customer Service
Two Thor units developed the same malfunction. GIDDI asked for video evidence, which I promptly provided, then essentially disappeared. After weeks of follow-ups and even opening a new escalation, I still received no resolution—just automated customer-service surveys asking me to rate the help I wasn’t receiving.
Unfortunately, this isn’t my first experience with GIDDI becoming unresponsive when something goes wrong. Great products don’t mean much when you can’t count on the company to stand behind them.
