Citémétrie
Draguignan agency: Are carrying out their thermal ...
Draguignan agency: Are carrying out their thermal study in 2023 with software whose standards date from at least 2020!!!
Result: they announce to me a bonus of €1,500 from the energy sieve in addition to the aid from the ANAH... except that when the ANAH enters the encrypted data from Citémétrie into their software (to the standards of 2023 they !), the letter E stands out (not an energy sieve) instead of the F found by Citémétrie (and even G on the DPE when purchasing the house!). For information, the house in question dated from 1974, simple wooden joinery glazing, oil heating, no insulation and cracks...and they still manage to find a consumption of only 262 kWh/year/m²!
When I call them in September 2023 to notify them of their amateurish error, they retort that I just had to accept the payment of the ANAH in August 2023... while admitting that they are at aware that the bonus had skipped since...June 2023!...then ended up hanging up on me.
In short: incompetence? amateurism? bad faith? inability to recognize their wrongs? voluntary lack of information? Everything at once? Your turn to judge!
In any case: avoid!!