Just because we're not very well off doesn't mean we have to live in a cave and we've always paid the rent without fail.
Having read some of the reviews here my issue doesn't seem very significant. I'll keep it brief, we live in a ground floor flat in a three story block. The downpipe from the gutter at the top of building runs down the side of our flat. It's broken, clearly visible from the street. We called in early August and got an appointment for today 14th September 2023. Having cancelled my plans and waiting in all day no one showed up. This isn't the first time it's happened. On ringing them we were told it was a communal issue and a contractor had been out on the 22nd of August and found no problem. Words fail me. I'd like to not pay the service charges attached to this property for many reasons. Another one being the maintenance of the interior communal areas. I and other residents actually do it ourselves. I even vacuum the carpeted area in the entrance. When I checked the maintenance check sheet it shows the someone has signed it off as being done. Which it hasn't. Longhurst are sh#t show of a company. The attitude of their staff over the phone is mostly appalling. When you call them you are advised that calls are recorded. On one call after a 45 minute wait on hold I advised the person I was talking to that I too was recording the call. I was told that I was not allowed to do that, I asked why not and did state at the beginning of the call that I was recording the call. She said that it wasn't legal and hung up immediately. I can only assume their staff are trained to a high level of legal matters but not in customer service. The company needs to look at it's entire infrastructure as it appears no one from the CEO to the call handlers have any idea what they are doing. And yes I could do better bearing in mind I consider myself to be a moron.
