ELISABETTA FRANCHI
Reviews 16
Pay attention to the return costs...
Pay attention to the return costs...
Beware of the exorbitant and prohibitive return costs of €300 in my case!
After having returned some of the items ordered, i.e. nearly 2100CHF of goods, I was initially only reimbursed for 1100CHF. After several exchanges by email I obtained a revision of the refund and obtained 600CHF more, I was still missing about 400CHF. I sent an email again and received the explanation: their intermediary for returns l (LiloBlu) makes me pay the Italian customs fees and VAT on the 2100CHF or more than 300€! It's not even legal and in view of other reviews, I'm not unique. I will never order from this site again!
