From a user's perspective, being asked to deposit funds
From a user's perspective, being asked to deposit funds before accessing an existing account can feel discouraging. Most returning users are simply trying to regain control of their accounts and confirm that their balances are still available. A straightforward recovery process based on identity verification would likely be more effective and appreciated. I hope Coss.exchange reconsiders this requirement, simplifies the account recovery process, and provides faster, more professional customer support to help users resolve issues with confidence.
