Absolutely Exhausting Experience – A 3-Month Bathr...
Absolutely Exhausting Experience – A 3-Month Bathroom Remodel Took Nearly a Year
Our experience with Michael Nash Design Build started off great. The initial calls were professional, the consultation was helpful, and the showroom gave us confidence that we were hiring a reputable company. Unfortunately, everything changed once we signed the contract and paid our deposit.
The first major issue was a payment error on their side that took over a week to resolve because no one would return calls or emails. Only after repeated messages and escalating the issue did the owner finally contact me and promise he would personally ensure things were handled correctly. That promise, like many others, did not translate into action.
We were told our daughter's small bathroom remodel would take about three months. Instead, the project started roughly two months late and was not truly completed until nearly a year later. Throughout the project, communication was terrible. We constantly had to chase project managers for updates, workers frequently failed to show up when expected, schedules changed without notice, and progress was painfully slow.
The workmanship and project oversight were equally frustrating. Wrong products were ordered, design details from our plans were missed, inspections failed, electrical issues impacted other areas of our home, fixtures were installed incorrectly, and several items had to be redone. We also experienced property damage, including scratched floors, damaged cabinetry, and a lack of care for protecting our home during construction.
We were promised daily cleanup and professional project management. Instead, we dealt with dust, debris, delays, excuses, and endless follow-up.
The only bright spot was Steele City Glass, one of the subcontractors involved, who was professional and reliable.
This project caused months of stress, countless hours of my time, and far more frustration than any homeowner should have to endure. If I could do it over again, I would choose another company. Proceed with extreme caution.
