Service Model and Repair Process Concerns
Service Model and Repair Process Concerns
Your current service model is not aligned with the expectations of modern businesses. Requiring customers to send devices for repair without providing a clear cost estimate and allowing up to 30 days for completion places an undue burden on organizations that rely on this equipment for daily operations. Please update your service model, technician capacity, and parts availability to reflect the standards of the computer industry today rather than outdated practices.
We expect transparent pricing, realistic turnaround times, and improved stock management so that critical equipment is returned promptly and with predictable costs.
