Asda - Byker
Previously I've left reviews for good staff and he...
Previously I've left reviews for good staff and helpful staff and just a couple weeks ago spoke to customer service to say how one of the gentleman at the till was really tentative and had really good customer service at tills.
But today just been in and, If I could give 0 stars I would for this stores staff, they're not only rude and discriminative they have no knowledge of diversity or their own biased views on people who don't look like them or the same colour as them.
The staff next to self checkout seriously need some training on good customer care.The manager was more concerned about me saying how I felt the staff member was being discriminative at no point did I swear or was rude. I was annoyed at my treatment and told them what I felt, out of the 4 staff members who were there, none felt the need to apologise that I felt discriminated against just shows they really don't care and Asda do not care about their customers.
I finished shopping and the 2 paracetamol packs had to be verified. So, waved at the staff lady who was there she came up and straightaway gave me a weird look n kept on staring I had my Niqab on ( face cover,much like the masks everyone during COVID restrictions) so I showed her my face which I really didn't have to still she asked for ID so I said I have my driving license and passport pictures as form of ID on my phone and I'd show her it,she was not willing to accept this so told her to take off the paracetamol and paid for rest of my shopping.She then proceeded to say can't accept ID on mobile upon which I replied but I've shown ID on my phone at Asda before and it's been accepted on many occasions. At which point, the lady next to me also checking out her shopping spoke up and said excuse me but I've bought paracetamol before and never been challenged in this way,it was even clear to this lady that this staff member was being discriminative towards me purely, based on the way I dressed or choose to wear a face covering.The only come back this staff member had was to get another member of staff and point out ID had to be in physical form (ie, Card),so why in the past was my mobile ID accepted, and shop policy, whilst I understand it may be shop policy this actually had nothing to do with shop policy,it was Asda staff out right being discriminative because I had headscarf and face covering on and I felt it the moment she walked over and started giving me weird looks.
The particular staff member didn't give me her name but another staff member Toni Laure,and Male staff ( who at least had decent to listen and not argue I felt discriminated against) unlike the Manager Brendan who was all for fighting his staff's corner and to hell with what the customer felt,totally astonishing that not once did he felt that their was a need to apologise a customer had been made to feel this way by his staff who he is in charge of.
Clearly the lady who made me feel this way and Toni also had a nonchalant attitude to customer needs and feelings.Brendan and other staff member felt the need to tell me to calm down when I was speaking up for how I felt and no I was Not screaming or swearing had it been someone else they woulve been swearing. This whole staff attitude makes me think Asda do not train their staff adequately and racism/ discriminative/biased behaviour is accepted by Asda management and Asda.
Learn to value your customers as if not for them you wouldn't have earnings or jobs.
People who wear headscarf ,cover their faces are humans,work have a life too! Ironic walk about semi naked doesn't raise and eyebrow, or wearing a mask during COVID and some even wear it now is ok Heavens forbid if someone chooses to stay covered up be it out of choice or religion.
And please don't make excuses on policy and ID as that's not the issue the issue is your staff and how they came across and even to other customers they could see it was discriminative behaviour so why was Asda staff making out it wasn't, be true to your heart the staff that were there and you know yourselves it was purely discriminative!
