Costly Mistakes, Poor Oversight, and No Accountability
Our experience with Property Organizer, U.K. (Stefania Russo, owner) was deeply disappointing and ended up costing us significant additional money, stress, and delays.
We hired them specifically because we were purchasing property in Italy and needed knowledgeable professional guidance. Instead, we encountered repeated mismanagement, poor oversight, misinformation, and a lack of accountability throughout the process.
One of the most serious examples involved the kitchen installation they coordinated. After completion, we discovered that only a single countertop wall outlet had been installed, despite Italian kitchen electrical standards requiring multiple outlets for a compliant installation. Correcting this mistake now requires additional electrical and masonry work at our expense.
There were also repeated instances where fees and responsibilities were shifted onto us that should not have been ours to handle or pay. When we raised legitimate concerns, the response was defensive and unprofessional rather than solution-oriented.
Most troubling was the withdrawal of support during a critical stage of the transaction, despite the organizer having already received compensation for assisting with the sale. This created unnecessary delays, additional costs, and avoidable complications during an already stressful international property purchase.
We entered this relationship in good faith and relied heavily on their claimed expertise. Unfortunately, our experience fell far below what we believe any client should reasonably expect from a professional service provider.
We would strongly caution others to conduct very careful due diligence before using this service.
