Misled about coverage and billing experience to expect after being a patient there since 1995
I was unfortunately unexpectedly stuck with almost 1,000 in bills for me and my family, which was previously advised will be covered as out of network by my Delta Dental insurance plan, requiring payment up front that would be reimbursed after submitting a manual claim post-service date. That was unfortunately not the case and Delta denied reimbursement entirely which was very different than what I expected based on what the office staff explained to me would happen next. So disappointed and as a single parent of three young kids, it put me so behind financially I’m really struggling to recover. :(. So disappointed in how this unfolded and myself for believing what I was advised by staff repeatedly, even on documentation.
