I retained this company based on its prior reputat...
I retained this company based on its prior reputation and past performance.
Under current management, the service appears to have materially deteriorated.
There was no clear written contract, no transparent pricing schedule, and no adequate disclosure of potential overweight charges, daily fees, or collection consequences.
After service began, the company issued charges that were not properly explained, documented, or supported by clear evidence.
The stated basis for certain charges appeared subjective and inconsistent, including reliance on a driver’s impression rather than clear, verifiable proof.
Communications became evasive, delayed, and increasingly aggressive once the charges were disputed.
The continued presence of the dumpster on the property created pressure, inconvenience, and a practical inability to resolve the matter independently.
The matter escalated into collection pressure, threats, and lien-related concerns despite the lack of clear documentation.
The company’s tone improved only after outside agencies were copied.
From a professional standpoint, this experience raises serious concerns regarding transparency, billing practices, customer communication, and good-faith dealing.
I would not recommend this company to any homeowner, contractor, or property owner seeking reliable and transparent service.
