SECOND UPDATE – Issue Still Unresolved! CIPHERTRACERS SCAM???
Until this very moment, my issue remains unresolved.
Support continues to provide generic responses such as “under review” and “relevant team,” without any clear deadline, transparent explanation, or documented breakdown of the balance adjustments made to my account.
This is no longer about waiting 1–3 business days.
This is about the absence of clarity and accountability.
I was instructed to withdraw my remaining balance after my account was terminated under Clause 24.7.
However, when I attempted to do so, the balance had already been removed. No detailed transaction report, no prior transparent explanation, and no professional breakdown were provided.
Even more concerning:
Profits can be removed unilaterally under internal clauses.
Funds were internally transferred to offset a negative balance without clear prior clarification.
During high volatility in Gold (XAUUSD), spreads widened significantly and slippage repeatedly occurred — which directly impacted my equity.
Every trader understands that Gold is volatile. It can generate large profit in seconds — and it can also cause margin calls in seconds. That is the nature of the market. A professional broker should understand this dynamic and operate with transparency, especially during extreme volatility.
If a trader can lose everything in seconds, then profit in seconds should not automatically be treated as suspicious.
To fellow traders:
Please be very cautious, especially if you are planning to deposit large funds. From my experience, even small balance withdrawals became problematic. Imagine the risk with larger capital.
A reputable broker should not risk its credibility over retail-level withdrawals. Transparency, clear documentation, and professional communication are basic standards in this industry.
I am still waiting for:
A detailed explanation of balance deductions
A full breakdown of internal transfers
.
A clear resolution timeline
.
Restoration of funds if improperly adjusted.
Until a real and documented resolution is provided, this issue remains open.
This review reflects my ongoing personal experience.
