Similar to many others here, my experience was ext...
Similar to many others here, my experience was extremely poor. I ordered a tie in November for my wedding in March, which is more than enough time.
While I did receive occasional responses, they were vague, inconsistent, and ultimately unhelpful. I was repeatedly told I’d receive the item “next week,” which never actually happened. It felt like I was constantly being fobbed off rather than given a clear or honest update.
The only time I got any real engagement was after leaving negative reviews and comments, which shouldn’t be necessary just to get basic customer service.
They eventually sent a replacement tie, but it wasn’t the bespoke tie I originally ordered. I was then promised that the correct one would follow the next week, which again never happened. To this day, I still haven’t received what I paid for.
Completely unacceptable, especially for something as important as a wedding.
