I ordered a casket 2 weeks before I needed it
I ordered a casket 2 weeks before I needed it. Since Joe told me he would have it shipped to California warehouse. I paid for it on 2/19/2026 with a credit card and thought it would be handled. My wife passed away on March 5, 2026 and I called Joe on March 6 and asked him to deliver it to the cemetery by March 7. He told me it wasn't shipped to California, and he wouldn't be able to get it there by that date. Then he said why didn't you call me yesterday? His Advertisement "Overnight white glove delivery anywhere in the USA" is not true!! Then I told him to refund the amount to my credit card. I had to get another one from SKY CASKETS and they guaranteed it would be there the next day at 8:00. It was delivered on time and saved the burel service, Phone calls to change the date, and the after service celebration. Thank You SKY CASKETS! To this date 4/22/2026 I have called him 4 times and left messages asking for the refund. He has never returned my calls, nor attempted to return my payment.I was told by other casket companys that they have heard this before from Casket Emporium. Don't let this happen to you when you have to bury a loved one, very stressful!! I would give Casket Emporium a -1 star if I could.
