Mid-Columbia Pet Emergency Service
Employees don’t own up to mistakes!
Bumped my appointment and then LIED about reaching out to me!! Had a 9am appointment. Arrived at 8:40 to fill out paperwork. Let the receptionist know I would be waiting in my car. Receptionist asked what kind of car and what color. Provided that info. I was told she would come out or call. I was LITERALLY waiting in the parking lot for someone to call.
An hour of waiting I check on the status. I was told I wasn’t in the parking lot. There is a video from the business across the parking lot that shows my car did not move. I did not leave. The receptionist tried to lie and say she walked the entire parking lot looking for me. Again, not true. No call received. No text received yet they had this information.
Now I’m still waiting to be seen at another clinic who cares.
Not to be trusted to tell the truth and own up to mistakes!