HORRIBLE
We bought a JAGUARE XF 2017
BOUGHT CAR ON MAY 3RD 2025 FROM JAGUARE MONTEREY $14,498.OO WITH 73,237 MILES .
MAY 7TH LIGHT CAME ON “WARING AFTER 247 MILES CAR WILL NOT RESTART CALLED JAGUARE THEY HAD ME BRING CAR IN MAY 8TH TALKED WITH BILL FARROW , WHEN I TOOK CAR IN SERVICE I TOLD THEM ABOUT THE FILM ON RIME OF TIRE POSSIBLE LEAK . HE STATE IT WAS ARMERAL FROM TIRE DRESSING . I STATED THAT WOULDN’T MAKE LIKE COME ON AND HAD NO IDEA WHAT I WAS TALKING ABOUT , IT WENT TO SERVICE AND STATED TO ME THE DEF CRYTALIZED AND THEY NEEDED TO CLEAN OUT SYTEM AND PUT NEW DEF IN , PICKED UP THE CAR ON MAY 13TH .. THEY DID NOTHING BUT WASH HE CAR .. NO CLEAN OUT OF SYTEM NO DEF REPLACMENT ..
MAY 16 TH THECHECK ENGINE LIGHT
I CALLED JAGUARE SERVICE AND WAS STATED WOULD COST ME $178.00 TO FIND OUT WHAT WAS WRONG WITH CAR , I CALLED TERRY IN PRUNDALE WHO WORKS ON JAGUARE HE STATED THE CHECK ENGINE LIGHT COULD BE SEVERAL THINGS AND WAS FINE TO DRIVE AND HE CLEARED IT . JAGUARE TOLD ME TAKE TWO WEEKS FOR APT TO GET IN AND AGAIN CAR WAS SAYING AFTER 247 MILES WOULD NOT RESTART I CAN NOT GO TWO WEEKS WITH NO CAR .
JULY 25
WE TOOK CAR TO RANCHO CORDOVA ON THE WAY BACK CRITAL LIGHT CAME ON STATING “CRITICAL LOW OIL “ WE PULLED INTO GAS STATION AND BOUGHT THREE THINGS OF OIL AND COULD ONLY PUT IN ½ OF ONE CUASE IT WAS FULL . CALLED SERVICE FOR JAGUARE AGAIN STATED ANOTHER TWO WEEKS TO GET CAR IN TOOK IT BACK TO TERRY IN PRUNDALE , HE CLEARED THE LIGHTS HAD ME DRIVE IT THE LIGHT STATING ONLY 247 MILES LEFT WAS DOWN TO 187 AND HE COULD NOT CLEAR IT ON WAY HOME IT WENT OFF , I CALLED HIM AND HE STATED I WAS LUCKY .
SEP 5TH
DROVE THE CARE BACK TO RANCHO CORDOVA AND ON WAY HOME THE 247 LIGHT CAME BACK ON , SO I GOT HOME ON SEPT 7TH AND HAD 48 MILES LEFT CALLED DEALER AND THEY STATED COULD NOT GET CAR IN UNTIL 16 TH WICH MEANS CAN NOT DRIVE THE CAR FOR ANOTHER WEEK . NIGHT OF 15TH LAUREN CALLED ME AND STATED THEY COULD NOT GET ME TOMORROW CAUSE THE COMPUTERS HAVE BEEN HACKED , I CALLED THE MORNING OF 16 AND TOLD HER I WAS BRINGING IT IN CUASE I CAN NOT DRIVE IT , AND WOULD RATHER IT BE THERE TO LOOK AT AND DO WHAT THEY CAN ,WHEN I TOOK IT ON THE !6TH SHE PRINTED OUT A ESTIMATE OF $586.OO FOR THEM TO SEE WHAT WAS WRONG AGAIN I ASKED FOR PRINT OUT OF WHAT THEY DID LAST TIME I BROUGHT CAR IN , THAT’S WHEN IT SHOWED ALL THEY DID WAS CAR WASH. WE WENT INTO THE DEALERSHIP AND TALKED WITH BILL FARROW AGAIN HE STATED DON’T WORRY COST IS ON THEM , WE GOT THE CAR BACK ON 19TH , ALL THEY DID WAS RESET THE CHECK ENGINE LIGHT AND ACUALLY CLEAN OUT DEF . HAROLD IS NOW TALKING TO THEM AS WELL . HE STATED TO LAUREN WE WILL BE BACK CAUSE THAT LIGHT IS COMING BACK ON .
SEP 25TH
CALLED JAGUARE SOONEST CAN BE IN THURSDAY 9TH OCTOBER ,BROGHT CAR BACK IN WEDNESDAY 8TH AT NOON CUASE MORNIINGS I HAVE SCHOOL HAROLD IS AT WORK , CHECK ENGINE LIGHT CAME BACK ON . CALLED THEM ON OCT 13 FOR UPDATE HAVE NOT HEARD ANYTHING , LAUREN CALLED BACK AT 145 PM TO LET ME KNOW POSSIBLE NOX SENSOR GOING THROUGH THEM . SO 4 DAYS THERE SO FAR . ON OCT 15TH LAURA TEXTED STATED SHE WOULD BE OUT THURSDAY 16TH AND WOULD BE BACK FRIDAY ON AN UPDATE SO CAR WILL BE THERE OVER A WEEK.
UPDATE LAURA CALLED TO TELL ME MACHANIC NEED TO TAKE THE CAR HOME ASKED PERMISSION FOR HIM TO DO SO CUASE THE CAR NEEDED TO BE DRIVEN LONGER THAN THE TEST DRIVE WICH WAS TO SALINAS TO MONTEREY AND BACK .
ON OCT 23 I CALLED TO ASK IF DONE SHE STATED LOOKS LIKE WAITING FOR LIGHT TO CLEAR ON ITS OWN SO MACHANIC NEEDS TO KEEP DRIVING IT ?
CALLED ON NOVEMBER 7TH STATED CAR WAS READY WAS GOING TO WASH IT AND FILL TANK WITH GAS READY FOR PICK UP , I WAS IN SCHOOL TILL 430 SO COULD NOT PICK UP TIL SATURDAY 8TH , PICKED UP KEYS FROM SALES SCENCE SERVICE OFFICE IS CLOSED ON SATURDAY , WHEN STARTING THE CAR IT MADE A HORRIBLE SOUND LIKE THE ENGINE WAS GOING TO FALL OUT , THE WHOLE CAR INSIDE WAS SHAKING WHEN ON , AND THE MILAGE IS NOW AT 75,777 AND THEY STILL HAVE THE CAR BECAUSE BILL FARROW CAME OUT SAID IT DIDN’T SOUND RIGHT EITHER AND THEY NEED TO LOOK AT IT . SO FAR MONTEREY JAGUAR HAS HAD MY CAR FOR 30 DAYS. PICKED UP Tuesday 10th November
On 13th of November 2 days after I got the car back The light came back on . The car has been undrivable for 68 days
Harold stated to bill we need a loaner car while they try to fix mine they gave me a land rover on nov 14th to
Called dec 18th to ask about my car Bill FARROW DIDN’T EVEN KNOW THEY STILL HAD IT . he stated would call me back , he called me back stated I would get my car next week.
Received a call jan 3 rd , stated a part would be here in two weeks .
Its now jan 17th and I still have not heard from Monterey jaguar about my car .they now have had my car 143 days .
152 days total they had my car Received text from jaguar of Monterey stating car should be ready on 23rd just doing testing . text again on Monday to say seems ok picked up car on Tuesday 27th went to work about 3 miles away from jaguar than drove it home has 76234 miles on it now . light came on way back to work on Friday jan 30th . feb 19th I text to find out about car stated it was ready to pick up 20th . worst experience of my life with buying a car.172 days total in shop
ON MARCH 11, 2026 COMING ON TO HWY 68 MY CAR STARTED TO SMOKE HORRIBLY , AND LOST POWER WOULD ONLY GO 15 MPH , I PULLED OFF INTO PARKING LOT OFF NEXT RAMP , CALLED JAGUAR AND TOLD THEM WHAT IS GOING ON , WAS TOLD THEY DID NOT HAVE A LONER CAR RIGHT NOW BUT COME WITH TOW TRUCK AND WAIT AND THEY WILL GET US ONE . OPON ARIVAL WAS TOLD WE MAY BE RESPOSIBLE FOR THE REPAIR OF THE CAR NOW THAT JAGUAR IS UNDER THE NEW OWNER. THAT THEY HAD TO CALL OLD OWNER TO SEE IF THEY ARE GOING TO HELP COVER COST OF FIXING CAR . I ASKED HER IF IT WAS POSSIBLE IF THEY COULD JUST KEEP CAR PAY IT OFF AND NEVER SEE ME AGAIN. SHE STATED SHE WOULD TALK WITH THEM ABOUT IT . CAR IS BACK AT JAGUAR . SO I HAVE PAID .
156.00 MONTH IN INSURANCE $1560.00
480.00 REGISTATION ON FEB 28TH
$300.00 CAR PAYMENT $2317.00
4,357.TOTAL WE STILL OWE $13,555.00 ON THE CAR AND CANT TRADE IT IN BROKEN , AND THE BLUE BOOK IS ONLY $8,000.00
