They used to be good
Our family has been patients at Gentle Dental in Sparks for nearly 10 years, and both of my kids have had braces and regular cleanings here. Unfortunately, our 4:00 PM appointment today was an extremely disappointing experience.
When we arrived, we were told we had been removed from the schedule because we didn’t confirm the appointment. I explained that I did confirm through the text system, just like we always have. Claudia at the front desk was very kind and explained they’ve been having issues with the confirmation system and said they could still see my daughter.
A couple technicians came out and said they would get her in shortly, but then another technician came out and said my daughter had been removed from the schedule because we didn’t confirm. When I explained what the front desk had told us about the system issue, she said it didn’t matter because they were no longer taking 4 PM appointments. When I said maybe we should just leave, she said yes, we should.
The manager who we have known for a very long time was standing there during this entire interaction and didn’t say a word.
After nearly 10 years as patients, being told to leave over what appears to be a system error was shocking. There are plenty of dentists in the area who are actually “gentle” and treat families with kindness and respect. We will be taking our family to one of them instead.
I hope the office takes a closer look at how situations like this are handled in the future so other long-time patients aren’t treated the same way.
