Rude staff emails
Initially the admissions employees were great with communication. The first course I signed up for was cancelled due to a snow storm, and then the following weekend I signed up for a rescheduling of the course (separate payment) nit not enough people signed up, so that was also cancelled. Since I was emailing back and forth about all this, I mentioned I was looking ahead to another course a few weeks ahead. I was told it was "scouts only." I went back and checked on the website schedule and it clearly was the correct course I wanted and when I clicked in the "see info" it was "open to the public" in red letters. The person had gotten irritated with me when I told her it said this. I ignored that and signed up for it. I got a confirmation in my email, but after a few minutes got a second email of a cancellation notice and stating it was non refundable. I responded to the cancellation with questions, only to find out it must have been the same person because she scolded me for not listening to her about it being for scouts only. After a few heated emails back and forth she admitted it was a misprint, but forbid me to reschedule the course with their company. Wow.
