Taking money out for their mistake, but not waiting to discuss it with me.
one of your employees called me yesterday and left a message because I didn't recognize the number, and told me that someone messed up my car loan payments and $350 didn't get taken out, she took the money BEFORE she called me and so if I called back- I could not resolve the problem because the loan was already closed out. and my balance was 0. I'm very upset that she didn't let me have an opinion or find another solution to the problem, because she had to cover someone's ass who messed up.
so now are you going to give me the interest on that money now that I'm short on my rent next week and I have to pay for a mistake that was not MY fault.
that is very unethical. I have been a loyal account holder with your establishment for 30 yrs, but nobody really cares about that - she could of waited until I called her back whether yesterday or Monday to give me the respect of giving my statement of my situation and resolving this together.
I have a $5000.00 loan out with your company and I want to be clear with my feelings from this point forward.
DO NOT TOUCH MY ACCOUNT WITHOUT CONTACTING ME BY PHONE AND WE DISCUSS THE MATTER. BECAUSE AGAIN- IT WONT BE MY FAULT. BUT I WOULD LIKE TO BE RESPECTED LIKE A LOYAL CUSTOMER SHOULD BE.
