Thank You Iteskia - A Job Well Done
on 2/3/26 I called RCU because I had concerns about my balance. I spoke to Iteskia. I explained the situation to her. She listened, was very patient and explained what had happened and what I needed to do to resolved the problem. I sent my husband in to deposit money in my account and when he returned home with the receipt, there was still problems with account. I called RCU and to my surprise Iteskia picked up the phone. When I identified myself, she remembered who I was and immediately tried to help me once again to solve the problem. In conclusion, she notified Suzette, BM in Hammond who manually took care of the problem. Iteskia went above and beyond to help me and I really appreciate her. In opinion, I feel that she should get some form recognition or appreciation from the company, perhaps - Employee of the Month. She has excellent customer service skills and is an asset to your company.
