About Zisson as
Zisson AS: The Ultimate Cloud-Based Omnichannel Contact Center and Switchboard Solution
Zisson AS is a Norwegian-based company that offers a cloud-based omnichannel contact center and switchboard solution. The platform is designed to bring together all communication channels, tickets, and inquiries in one place, making it easier for businesses to manage their customer interactions.
With the rise of digitalization, customers expect businesses to be available on multiple channels such as phone calls, emails, social media platforms like Facebook and Twitter, chatbots, and more. Zisson AS understands this need for seamless communication across different channels and has developed an innovative solution that caters to these requirements.
The platform is easy-to-use with a user-friendly interface that allows agents to handle customer inquiries efficiently. It also provides real-time analytics that helps managers monitor performance metrics such as response time, call duration, ticket resolution rate among others.
One of the key features of Zisson's omnichannel contact center is its ability to integrate with other business tools such as CRM systems like Salesforce or Microsoft Dynamics 365. This integration ensures that all customer data is stored in one place which makes it easier for agents to access relevant information about the customer they are interacting with.
Another advantage of using Zisson's cloud-based solution is its scalability. Businesses can easily add or remove agents depending on their needs without worrying about hardware limitations or infrastructure costs associated with traditional call centers.
Zisson's switchboard solution also offers advanced features such as automatic call distribution (ACD), interactive voice response (IVR), call recording among others. These features help businesses manage incoming calls more efficiently by routing them based on predefined rules or providing self-service options through IVR menus.
In addition to its core offerings, Zisson AS also provides consulting services where they work closely with clients to understand their unique business needs before recommending solutions tailored specifically for them.
Overall, Zisson AS has positioned itself as a leader in the cloud-based omnichannel contact center and switchboard solution space. Its innovative platform, user-friendly interface, and advanced features make it an ideal choice for businesses looking to streamline their customer interactions across multiple channels.