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A last minute and impromptu phone call to organise holiday cover!
I literally called on a Friday morning, my requirements were discussed and everything was set up and phone calls were on divert by the afternoon.
Zebra connections could not have made the process any easier or simpler. Thank you so much for looking after my business while I was away, I have no hesitation in recommending your services and will most DEFINITELY be using you again! Thank you for taking a little stress away so that I could relax and enjoy my holiday!
The thing is that both Alan and Kaye are happy to lie to your face when something goes wrong.
Their staff do not always follow the script but they "take initiative", as Kaye calls it, to answer a call the way they would have a chat with their mates.
Or when their staff will not take the details required Alan will just ignore the issue, come up with an excuse and when you challenge him about it he will just ignore your messages and he will not respond.
I lost lots of business like this until I decided I had enough and terminated their appointment. They kept messing up calls of potential clients even after I let them know I wanted to terminate the appointment.
Again I challenged them about it, I asked them if they did this intentionally and as a revenge for the termination, they pretended that nothing wrong had happened and that it was somehow "not clear" what the instructions (that they had failed to follow for months I just found out, for Christ's sake) were.
I mean, that's pretty unbelievable. The instructions were simple and in writing. Their staff are probably unsupervised and often not in the same room or maybe even country I suspect.
They also terminated the service before I got to set up with another provider when I angrily challenged them for lying to my face again.
The problem is not that a call goes missing sometimes, it happens and with Zebra Connections it happened a bit too often recently.
The problem is that they will lie about things and after a while I could not trust them to handle calls for either of my two companies I had appointed them for. I lost business because of them and they damaged my business, I hope they solve their staffing and management issues soon because right now avoid at all cost.
PS: I see Alan and Kaye are still always happy to lie in their business dealings. I terminated their contract due to their awful level of service that was going on for months and months and due to the fact they were prepared to lie to cover what was going on. They kept messing calls even during the notice period and when I complaint to them again about it during the notice period they stopped the service before I had the chance to find another provider. Their response here is a a complete fabrication and a new low, it really is. Draw your own conclusions.
I have used Zebra for many years with my business. They are a joy to work with and have been a real bonus to my business.
Lovely people to deal with, first class proffesional service, I would highly recommend Zebra Connections.
Zebra have been great!
Big help to us handeling our calls , many thanks
Zebra Connections has helped my company grow tremendously. They provide a friendly service, and are always prompt at answering calls and responding to my clients needs. By helping my clients, my workload as a company director is significantly reduced and I am able to focus on other aspects of my work. I would highly recommend Zebra Connections, as they are professional, reliable and a pleasure to work with. Thank you
Kaye and Alan have a team who really do care. They try to do what they can to help and assist callers on every call. This is what you want and it s a delight to know you have a team working for you to make your business as best as it can be.
We've been using Zebra Connections since 2012 and have always received first rate service. Their prices are great and crucially they're responsive - from time to time in the past we've needed them to take calls for us at a moment's notice, and they come through for us every time. Highly recommended.
If I could award 6 stars I would do in a heartbeat.
We have been using Zebra Connections for a few years now and the outstanding service they provide is second to none.
Our calls are always answered professionally and efficiently and they have become an integral part of our team.
I have always found Zebra helpful and responsive, and handle our calls in a friendly and professional manner.
I've been using Zebra Connections for over a year now and the service they provide is invaluable for responding to important calls and screening out the ones that are less so. I run a marketing agency and at least 10 of my customers now use the service...
We have been with Zebra for 16 years now and they have always given a consistent level of service.
zebraconnections.co.uk