Zaplee

Zaplee is a cloud-based virtual PBX phone system that functions like a company switchboard, allowing businesses to use a single number to reach all departments and employees. Calls can be routed based on extension numbers and forwarded to any phone worldwide. The service is designed for small and medium-sized business owners in over 60 countries, requiring little technical configuration.

The Simple Pricing plan costs $20 per user or extension configured in the account. This rate includes one free local phone number for the company and a voicemail box at all levels. Unlimited departments can be configured, and voicemail to email is available at all levels.

Zaplee offers local phone numbers in over 40 countries, and toll-free or 800 numbers are available in the USA and Canada. The per-minute rate for dialing out in the United States is 2.3 cents per minute, while inbound calls to SIP extensions are free. Extra local phone numbers cost $10 per month, and toll-free numbers cost $7 per month plus 7 cents per minute for inbound calls.

The system integrates with VoIP, SIP, landline, and mobile phones, and works with all devices present and future. Users can customize greetings using text-to-speech functions in male or female voices with various accents. The platform also allows dial-by-name directories and call routing based on departments or employee availability.

Some reviewers on Trustburn praise the excellent call quality and the responsiveness of the customer support team. Users frequently mention that the system is user-friendly and intuitive, with features that are very useful for business needs. The overall Trustburn rating is 4.3 out of 5 from 10 reviews.

The service is completely hosted and web-based, meaning there is nothing to download or install. Users can get a new number anywhere and start using it almost immediately after creating an account. In some countries, local registration requirements may require providing proper ID, address verification, and business registration numbers before a number is provisioned.

To cancel an account, users must log into Zaplee, click the Account tab, and select the 'Cancel Account' button. The service will be cancelled in 24 hours. If the cancellation occurs within the initial 14-day period starting from the trial, a refund is issued deducting any outbound calling charges incurred during that time.

Zaplee provides a personal support crew that operates 24/7 to resolve issues at the speed of light. The support team is described as responsive and helpful in multiple reviews, often resolving problems via email chat quickly. Users can also contact support via the provided business email addresses.

The website states that Zaplee is up over 99% of the time and aims to provide a reliable system that never lets users down. The company claims to offer industry-leading features at the user's fingertips with seamless integration capabilities. The platform is certified as a Skype Partner and published as an app on the Google Enterprise Marketplace.

The platform allows businesses to assign themselves a local number in over 40 countries and thousands of cities. Toll-free numbers can also be obtained through the registration process or later via the Profile tab. Users can route inbound calls based on departments, employee extensions, or availability at particular hours.

The system allows users to forward calls anywhere in the world to VOIP, SIP, landline, or mobile phones. Users can also get voicemail by email, where they can listen to audio files directly from their email client anytime and anywhere. Custom greetings can be crafted for both business and non-business hours.

The service is suitable for small and medium-sized business owners who need a professional business phone system for a low monthly cost. It is not intended for large enterprises requiring complex hardware configurations, as it is a completely hosted, web-based solution. The system works well for businesses that want to concentrate on their core operations without managing a cloud phone system.

Businesses can contact Zaplee via the provided phone numbers for the USA, UK, and Australia, or by email at [email protected] and [email protected]. The company is located at 222 W. Merchandise Mart Plaza, 12th Floor, Chicago, IL 60654. The website also encourages following them on Twitter, Facebook, and LinkedIn.

The official website of Zaplee is zaplee.com.

On Trustburn, Zaplee has a rating of 4.3 out of 5 based on 10 reviews.