Zapim

Zapim is a CPaaS platform founded in 2020 that provides AI-driven messaging solutions including WhatsApp, SMS, voice, email, and RCS. It serves industries such as financial services, retail, healthcare, and logistics by offering omnichannel communication tools through a unified dashboard. Businesses can book a demo by calling +91 70 655 80 655 or visiting their website to get started with their services.

The company offers a 99.9% uptime guarantee and provides 24/7 tech support for its communication platforms. They claim to have over 500 happy customers and operate across multiple communication channels including WhatsApp Business API and RCS. Their services include marketing automation, campaign management, and AI agent tools designed for scalable API integration.

Zapim's headquarters are located at Unit-901, Tower - B, Noida One, Sec-62, Noida, Pincode 201309, with additional branches in Bengaluru and Gurugram. The company operates globally and serves markets including India, the US, and other international regions. They can be contacted via the phone number +91 70 655 80 655 or the email address [email protected].

The platform integrates with CRM systems, e-commerce stores, and internal tools using a single, uniform API. Zapim also offers features like real-time delivery analytics that can be exported as PDF, Excel, or CSV files. Their dashboard allows teams to build once and reach customers across various messaging channels without switching tools.

Zapim provides AI Voice Agents powered by LLMs that can answer calls, understand intent, and resolve queries live. They also offer DLT assistance to ensure compliance with Direct List Management regulations. The platform includes tools for sending OTPs, order updates, and support conversations from one set of APIs.

Financial services clients can use Zapim for instant security checks, fraud prevention alerts, and personalized assistance with payments. The platform supports secure 2FA/OTP and full DLT compliance for banking operations. Retail and e-commerce businesses can leverage the system for order confirmations and promotional campaigns.

The company claims to have evolved into a leading CPaaS platform since its founding in 2020. They emphasize secure, scalable, and intelligent engagement solutions for businesses. Zapim positions itself as a unified platform that replaces separate tools rather than adding more.

Zapim's omnichannel messaging suite includes WhatsApp, SMS, voice, email, and RCS all running through one API. The platform allows businesses to send transactional and marketing emails at volume with the same delivery reporting as SMS and WhatsApp. They also provide branded sender profiles for RCS messaging.

The company states they have a 99.9% uptime guarantee and claim to have served over 500 happy customers. Zapim emphasizes seamless integration and faster, simpler business engagement through their CPaaS platform. They offer a single dashboard for monitoring channel performance across all communication methods.

Zapim's platform enables businesses to send OTPs, alerts, and promotional SMS through direct operator routes. They provide delivery reports that can be checked per message, not just per campaign. The system also supports real-time analytics for read rates, bounce rates, and click-through by channel.

The company offers a unified dashboard that runs SMS, WhatsApp, RCS, voice, AI Voice Agent, and email in one thread view per customer. Zapim claims to provide guaranteed delivery with smart routing and direct operator connections for critical messages. They also offer a single API for seamless integration into existing systems.

Zapim provides AI Voice Agents that can book appointments live and hand off to humans when needed. The platform also includes tools for sending secure loan offers and payment links via RCS messaging. They offer a single set of APIs to avoid switching tools when a customer moves between channels.

The official website of Zapim is zapim.com.

Zapim has official profiles on Linkedin, Facebook.