Xbite Ltd Reviews

I'll just write down my experience thus far and you can decide for yourself if my score is valid or not.

Order #684609471 made: 26th June 2020, 14:21
Payment Received: 26th June 2020, 14:24
Item Dispatched: 30th June 2020, 22:59

I wait, giving them an extra few weeks as I understand we're currently in a global pandemic.

First Inquiry: 29th Jul 2020, 16:36

Shop4za.com (one of the companies they pose as) Response:

"I assure you that your order has been dispatched on 30th July and we estimate delivery to take 6-12 working days so it should be with you by now"

Second Inquiry: 14th Aug 2020, 11:45

Shop4za.com (one of the companies they pose as) Response:
"Your order was dispatched on 30/06 and we estimate delivery to take 20-30 working days.

However, Due to the current Covid-19 pandemic post can take up to 90 days to arrive.

Please note a parcel cannot be declared a lost in transit until the 90 days from dispatch has passed.

We are really sorry that this hasn t arrived yet, but we kindly ask if you could please wait until the estimated delivery times have passed."

This has become laughable at this stage, but I'm disabled and medically retired, so I have time to kill while I slowly die so I wanna see this play out... see how bad this joke of a company really is.

Third Inquiry: 30th Sep 2020, 09:15

I have now given them their 90 days, so I obviously request my refund, which they were seemingly incapable of doing for a QUARTER OF A YEAR for some reason and STILL haven't.

Shop4za.com (one of the companies they pose as) Response:

"Firstly, I do want to apologise about that, however we have now been informed that we can no longer issue a refund until the 90 working days have passed,

This is due to the huge delay in parcels being delivered, and your order not actually being lost.

'Due to the current Covid-19 pandemic post can take up to 90 days to arrive.

Please note a parcel cannot be declared a lost in transit until the 90 days from dispatch has passed'

If you still haven't received your order by 13/10, please get in touch and I'll be more than happy to complete a lost in post claim and process a refund."

So... after waiting a QUARTER OF A YEAR, they want me to wait ANOTHER 2 weeks? Would also like to point out that this is all in gross violation of the UK Consumer Rights Act of 2015, so they are literally breaking the law in the country they report to be operating in at this stage.

They have several of these rebranded sites to deceive customers into believing they are in fact operating locally out of said country, when they are in fact a shady UK based company. There are reports here and there of clients receiving their goods (sometimes in a used fashion even) but they are few and far between.

Bottom line? Just save yourself the hassle and stay FAR away from shady place.

Still have not received product I ordered 23rd September 2020.
The courier Royal mail I have also not been able to help with finding where my parcel actually is.
I should have read reviews of the company shop4za and not only the product I was ordering.

I recieved unsolicited goods from this company. Not impressed at all!

slow company i never get my trails of gold steele playstation 4

is someone home?? apparently not.. Telephone number given online is a fake (no connection). despite PayPal payment with correct name and address details AND email reply that Name was corrected, they still insist on using the wrong name. Cannot be delivered .. (if it was actually sent in the first place). I must suspect - as implied in many other reviews - that the company is fraudulent..

Ordered a VW camper van model and arrived well packaged and faster than expected. Thank you

Ordered through shop4pt.com. 60 days later and still nothing came.
Customer service says I must check with local postal services, who obviously have no order number and cannot help me.
I recommend you do not make business with them.