Wilson's Carpet Plus Reviews

I have used them for many years they are always professional and do a wonderful job their pricing is fair would recommend them again and again

I can t say enough about this company and the work they do! My house looks amazing! Chris Glenn was absolutely amazing to work with. The installation guys are the best! If I could give 10 stars I would! Thank you again!

Robert with Wilson's Plus arrived promptly at the appointment time and did an exceptional job cleaning the carpet. The carpets completely dried in about 2 hours. He was very professional and I was very happy with the final look of the carpets. Great Job Robert!!

They dp not like to give you calls back, after your initial visit. Used them 5 times. Only 1 of those times was good. Will not recommend or use anymore.

Very disappointed because of several issues with the last once causing me to do this review. Short version: tacked on fees, poor communications, refuse to repair shoddy work. Long story: they gave us a quote that included the removal and disposal of the old carpet with the understanding that the price may vary once exact measurements were taken. Fair enough. When they came back with the quote they added on several hundred dollars more for carpet removal. When we asked why, we were told that the other salesman misquoted and that it was an additional fee, unless if we wanted to do it ourselves. There were many times we called and had to leave a message for the sales rep we were working with and we were lucky if half our calls were returned. Actually had to drive to the store one time just so we could talk with him. The last big issue was the sales rep told us that if we ever have a problem with the carpet to give him a call which we did several times. Finally we were able to talk with him and send him pictures of the issue. He said he would send someone out to fix it the following week. 2 weeks later, no one ever came out so we called back again. In the message he left, he said that he himself came out and looked at the carpet. He said that he talked with my wife and explained to her that it could not be repaired and that we would have to pay for another job to do it right. He never came to the house, he never spoke to my wife, and he hasn't answered any of my phone calls since then. The carpet was installed 2 months ago.

Wilson's Carpet Plus provided exceptional service. The installers were on time, worked diligently and completed the installation in approximately 4 hours. Every aspect of the installation went smoothly, scheduling, material delivery, installation and customer service. I would highly recommend Wilson's Carpet Plus to anyone. Superb overall effort.

Chris and his team installed new carpet and flooring in our office building at the end of the year last year. They did a wonderful job. His employees were very responsive, polite and diligent. Chris was kind enough to educate me on their product and the type of product we should be installing in a commercial office. He would pop in to check on things during our transition of renovation and worked with us to make sure that we could continue business as normal. We had a great experience with this company and employees.

I will never do business with these guys again. They fight you on warranties. They get their sell and move on.

They did a great job installing carpet on my second floor and stairs. Pricing was very reasonable and the carpet is super nice.

Salesman was not familiar with product we wanted. Researched it while we waited
and after much confusion found what we needed. Shipment arrived minus part of our order which was then fedexed to store. We picked it up and shortly thereafter got a call from them stating we picked up wrong order. Returned to store and were told we had our order plus part of someone else's order. This business did not instill confidence and we will not be using them again.