Reviews294Page 1 of 3
Filters:
Rating
Language
Sort:
Most recent

I personally enjoy Heritage Park. Love walking ar...

I personally enjoy Heritage Park. Love walking around pond and was able to catch a couple of concerts this summer. Even with the construction present this past year I could still enjoy the beauty of the walking path. The new playground is now open and I look forward to bringing my grandkids here. I toured the new fitness center but have not used yet d/t recent surgery. Look forward to using in a couple months.

Their organization has been terrible lately! They ...

Their organization has been terrible lately! They didnt give us the camp forms to fill out when we registered so we had to do them the first day of camp. The line was really long because alot of people had to fill out the forms.

Their registration online does not work properly either. I had to call them several times.

NOT RECOMMENDED -- I CANCELLED MY MEMBERSHIP! THE ...

NOT RECOMMENDED -- I CANCELLED MY MEMBERSHIP! THE OTHER REVIEW IS A FAKE!

I used to give this gym a favorable rating, but with how incredibly poorly I was treated, I've downgraded this place to the lowest star rating and am going to another gym. Here's an updated version of my original review:

POSITIVES

-- Very clean gym.

-- New cardio and weightlifting equipment (from 2008-2010).

-- Not overcrowded

-- Decent location (right in the Wheeling Park District)

-- Cost is reasonable if you sign up for a year plan, either as a full payment or monthly payments. (Residents are only charged $31/month for the base price.)

-- Good building facility with lots of parking.

-- WiFi access

-- Excellent front desk help. (Very nice people)

-- Rave reviews about some of the trainers.

-- Not the stuffiness and impersonal nature you get with franchise gyms.

NEGATIVES

-- Hours are VERY limited. Only open until 5 pm on Sunday, and 6 pm on Saturday!

-- No jacuzzi or sauna

-- No group fitness classes included. (Those are all extra cost. However this can make sense if you don't want to pay extra for that. And they do offer single punch card payments as well as a for everything. So that can be a plus.)

-- You have to walk out of the gym and through a building hallway to get to the regular locker rooms. (Their "private" locker rooms are an extra cost.)

-- Top management is extremely poor on guest feedback and customer service. I was encourage to submit my suggestions, which I did via both the suggestion box and emails over the 15 months I was there. All I ever received for my suggestions and questions about using social media and online video was a form response from the Park Director, Matt Wehby. (The standard "we'll take that into consideration," which is really a complete blow-off. When I asked again if I could have a reason why they weren't getting involved more with social media, he refused to give any answer.) An important lesson: Don't ask your members for feedback if you aren't actually willing to be genuinely responsive.

-- Very restrictive on doing any social media. Park District Director Matt Wehby is an extremely rude individual when you ask him about this topic. He was actually clueless that the Park District has it's own Facebook page (albeit just for trivia). He won't allow staff to connect with members via social media, or do how-to videos, or testimonials -- even though commercial competitors are doing it.

FINAL REVIEW

It's way too expensive for all limitations compared with what other options are available, and the top management is not responsive to customers. Even by the standards of a being part of a community center, they're really not as much into the "community" portion as they should be. I can only recommend this for the person who lives really close by and doesn't want to go a couple extra miles to another gym, doesn't care to work out at home, and only wants a small clean gym with no interest in group classes. But even then, I'm seeing a decrease in staff and classes, so this gym may go through further cutbacks due to the Park District Director's fear of progress.

My spouse and I have since joined the Buffalo Grove Fitness center, and I would encourage other Wheeling residents to strongly consider that place instead of the Wheeling Park District Fitness Center.

it is part of wheeling park district. its very goo...

it is part of wheeling park district. its very good and beautiful. Parking is sufficient. there are police HQ near by. there is also Village Hall near by this park.
it is very near to wheeling metra.

While the park district offers a wonderful park fo...

While the park district offers a wonderful park for children, many great activities and good customer service, what I didn't like was the preschool. I didn't have a pleasant experience at all. The teachers, excepting few do not want to put on extra effort and lack patience. Hope they learn to be more equipped and patient to deal with young children. They are quick to judge and I think do not have the resources to attend to every child.
Otherwise it is a great place which offers a lot of interesting activities and classes.

Fell in love with the water park. And also they ha...

Fell in love with the water park. And also they have lovely community events like movie in the park , international estival , kite festival etc.

Halloween is super awesome fun with magic and hay rides. Very family friendly.

Their kids programs are great.

They have an indoor walking track and many great
facilities.

They have an awesome outdoor walking track along with baseball fields and a concession stand.

Only thing missing is a park in this campus.

Great remodel job. Love the new workout center. Lo...

Great remodel job. Love the new workout center. Love the Zumba classes, offer times and instructors. Need better and more open swim pool hours especially on weekends. Nice place for family friendly outdoor activities. Very reasonable Membership rates. Happy I joined and I still have LA Fitness Membership too!

This place was awesome. Has a pool/water park that...

This place was awesome. Has a pool/water park that accepts residents (paid admission) or general admission. Also has a small concession stand to get some eats. Summer time fun for sure. Free concerts on the weekends featuring a variety of musical performances.

I really enjoy using the park district facilities,...

I really enjoy using the park district facilities, except for the times when I get there only to be followed into the locker room by some creep who hangs out in there casing the place. So I end up leaving like I did today. It's great that you have a nice warm place for people to hang in the winter, but if the locker room were, say for people there to work out and not for prospective thieves, I might get more use of the place.

It's a very nice park, but no services are offered...

It's a very nice park, but no services are offered for the the community that is paying the taxes on it. Every week there are baseball games played but not one team is offered by the park district to the village children. Same goes for soccer, and they removed the basketball court because they don't want to attract riff raff . The park does not belong to the community it is strictly for them to profit from it
We have many children who would love to play sports, but their parents can't afford it. With all the fancy restaurants and industry in town you would they go out and bring in some sponsors for our kids , but that would mean the park district would not make any money from it by letting the community use it ,but that won't stop them from taxing us for a park that we can't use.
We have no representation, all they and the village is concerned about is what they can squeeze out of you without offering anything in return, strange did this not happen before in time, taxation without representation .
You families that come from all over to use our park enjoy it because apparently it was built only for you to enjoy and not us .