Westmark Anchorage Hotel Reviews

Tired, poorly-maintained hotel not living up to Holland America standards.

Clean and quiet. Good location in downtown Ankorage

The front desk person is very rude. Parked in un-parking spot. Honestly don't think he should be in a customer service job. And a stain on the bed. Other then that pretty great view and nice place.

Booked through HAL. There was confusion to me what is paid for and what still need to be paid yet! Not cheap. Continental breakfast $13! But location is great! Not much room for suitcases.

It badly needs updates. Our room door was so crooked there was an inch opening down the latch side that anyone could have easily looked in. And the road noise was bad. Needs to be sound proofed. Restaurant was nice with good food and service.

Good accommodation, comfortable bed, nice facilities and friendly and helpful staff.

Location is great and staff was friendly. It was a place to sleep while waiting for our actual vacation to start. But otherwise it was meh. The rooms were very adequately sized, but needed some updating and the lobby looked more budget than average. Didn't eat or use the facilities there. Our fan was loud in our room, fortunately the temperature was nice so we just turned it off.

The room was large and had a nice balcony. We stayed on a Saturday night facing the main street, and the traffic noise was loud. There's lots of cool cars showing off on the main drag early into the morning hours. I'm taking a star off from that, because otherwise we really liked it!

As a travel agent: The Westmark has the best location in downtown Anchorage. Diagonal from it is the souvenir shops and restaurants. Although it does hold a restaurant which gets busy and a small coffee area-which is so crowded in the morning.
It is close to the bus stop which can take you back to the airport. Just 1 block from the start of the Idiatrod race. Which is great since you can view the snow making, the dogs getting ready. Soundproof windows block the noise below so you are guaranteed a good night's sleep.
Free internet,connecting rooms avl, restaurant, coffee shop in the hotel too.

Great staff always willing to serve, help and recommend places and things to do.
Nice lobby with a fireplace to meet and greet friends.
Good prices even in busy season, big parking lot.

Dated and Holland America, who owns the hotel, took care of luggage broke a wheel off our new suitcase and said well give us 7 to 10 days to think about it. Try another cruise service before you think of Holland America!

It was a convenient location, booked by our cruise company. Needs some help. When we arrived for our one night before boarding the ship, dog tired and needing some sleep, we were not sure that the sheets were indeed fresh. They were wrinkled with light stains. Try to find someplace else if you can.

Well appointed hotel ... Lots of good restaurants nearby and a top notch breakfast buffet this morning.

Located close to downtown and w/in walking distance of alot of restaurants and shopping.

Stayed as part of the cruise. They were not very efficient at handling the number of guests that all arrived at the same time via the train.

Room reeked of cigarette smoke, glad I was staying only one night.

Be prepared for the surprise $15.00 surcharge per night for parking. Wow, didn't see that coming. Also, there's a $20.00 charge for incidentals, which I'm told will be refunded back on my credit card. Yeah, I'm still waiting on that to happen. Not recommended!

Dated is an understatement. It was clean but that is the only positive about the room. Room was on west side of bkdg and AC had to be turned down to 60 to operate. Room was very hot and very musty smelling upon arrival. Breakfast buffet was very, very overpriced.. $19/person. Mattress on bed had to be 20 yrs old. No make up mirror. Just generally not anything like the accommodations with Holland America Cruise Line prior to this leg of the trip. Very surprised and disappointed.

Excellent customer service. The hotel was clean and my room very nice. My room was cleaned and serviced while I was out. The hotels restaurant had great food and pretty strong drinks.

Nice rooms, comfortable bed, rest of hotel is badly in need of remodel. One elevator out of service. No sugar or cream with coffee until someone complained. Restaurant is too small for number of people at hotel and overpriced.

Vintage building. Entire busloads descend on the hotel & restaurant at the same time, resulting in long waits at the overpriced restaurant. Miniature toilets, approx 3/4 scale makes for an interesting first sit-down. Spotty Wi-Fi in rooms.

The room was nice enough although there were sliding glass door issues out to the balcony. The hotel would benefit from a little refreshing. We were advised us not to eat at the hotel's restaurant because the food is much better at nearby restaurants.

No way this is a 3*. Wound probably qualify as a solid 2*. This is an old hotel in serious need of a makeover. Having stayed here with Holland America about two years ago I was seeing SEVERAL of the SAME maintenance issues that I saw then. Some of them just curiosities and at least one or two SERIOUS SAFETY ISSUES. SAD!

Outdated and a bit dingy. Close to restaurants. Decent view from fith floor. Finish was coming of of tub. Stayed here as part of a cruise package. I would not stay here otherwise.

Old hotel, bad flow of traffic for amount of people passing through on cruises.

Nice comfortable hotel and convenient to shopping, restaurants and the visitors' center with shuttles to museums. Great restaurant with breakfast buffet.

They always take great care of customers, could use some updating but location is excellent- no real weight facility- if you need that go to the cook

No AC, I get really hot when I sleep and kept waking up because of it. Had a nice balcony that I could step out on to get air, but on a noisy road so couldn't leave it open.

If you have a car good luck, especially in the summer. Front desk staff was excellent. Housekeeping helpful despite not having garbage bags they helped figure out where to put dirty diapers during my stay. Quiet nice comfortable room.

This a very old hotel in desperate need of a facelift.

Live music,pool,darts,dancing,sports tv,this is a fun place to meet with friends for a good time

We had a nice stay, but I wish they had an airport shuttle. The staff were very helpful & we had a lovely view from our balcony.

Average hotel, WiFi is okay, fitness center is small but okay

Look, this is a bargain hotel. It s certainly not a 5 star place but they re not advertising it as such, so don t expect anything to be glamorous and your expectations will be met. It s outdated compared to most of the popular chain hotels, (case in point: the cable is somehow still standard definition) but seeing as this is Anchorage, Alaska, a little out of date should be expected. The price really should reflect the quality a little more but if you found this as a deal on a travel booking website, it s hard to pass up and if you re only here for a night or two max, you ll probably get by just fine.

Great hotel...service, food great..nice clean rooms, attentive staff a great stay

Centrally located downtown near shops and restaurants. Parking was convenient but had to pay extra on top off the hotel. Has a restaurant on site as well with full bar and menu.

Dated hotel in need of renovation. Stopped at hotel as part of cruise land/sea tour. Staff is very friendly, but hotel is tired. Its location is central and there are several dining options and points of interest within walking distance. Unfortunately due to the massive influxes of people we encountered 2 plus hour waits to sit down for meals outside of the in hotel restaurant. Hotel restaurant has okay food with good staff.

Very dated and tired hotel. Appears to be an old Holiday Inn. Rooms do have a balcony with an operational sliding door.

Beds were very comfortable, rooms clean, staff very helpful. Unfortunately the people handling the luggage were very careless and damaged our bag twice!

Downtown service was great. Parking costs extra & we weren't made aware of the proper parking area until AFTER we received a ticket

Nice hotel with beautiful renovated rooms, all teams are trained to provide excellent customer service

Just arrived from FL a few days ago. Great location, very clean, love the view ... Water, mountains more mountains, city life ... Staff is extremely friendly and courteous ... Thank you Westmark !

Great location and staff was great. Room had no microwave, refrigerator, or safe. Room needs some refurbishing.

Decent lodgings. A bit run-down. Staff is friendly enough. Location is great.

Slow internet, worn and loose room and bathroom equipment (toilet roll holder was loose), more vacuuming needed around wall baseboards. Good location close to eateries and shopping.

Not able to manage the influx of people from Holland America. Elevators full, not able to eat dinner or breakfast in the hotel.

My hotel of choice when I am in Anchorage. Reasonable rates and convenient location. Not too fancy, but comfortable.

Large rooms with alcove sleeping area, black out curtains and on site restaurant. Room was in need of refurbishing as the desk chair upholstery was torn and frayed, the sofa was sagging and the wooden furniture was marred. On a positive note, housekeeping was responsive to a request for an extra blanket.

Nice hotel located right in downtown. The room was really clean and comfortable, the front desk lady was helpful with questions and not rude.

Staff is very friendly, beds a super comfy, bathroom is very nice with great shampoo and body wash.

Very comfortable rooms. Staff was friendly, rooms were clean. Reasonable rates.

My wife and her mom stayed in room 1402 the highest floor. It had a little balcony and the view was nice. The beds were pretty comfertable queens and the bathroom and shower were nice too. The staff is both efficient and unobtrusive. It was a great stay my wife had a great time.

Needs some updating, but it was comfy enough. The location is good being close to the main shopping and dining areas.

Clean hotel with friendly staff. Wish the internet was faster.

No air conditioning, but otherwise a very nice hotel. Perhaps a little older then some hotels in the area.

The entrance is nice, easy to find the front desk. Employees were helpful. Bar was nicely lit and felt comfortable. Service was friendly.

Decent by Anchorage standards but dated compared to lower 48.

Other reviews are accurate - while the bed was comfy, the hotel just had an old and dirty feel. My room reeked of weed and had a broken charging station/outlet, and noises from the street came in throughout the night. $15 parking

I d recommend paying a few extra pennies for hotels a bit further south

Very enjoyable. Pleasant friendly staff. Excellent food and clean room.

DONT DO IT!!
This hotel is possibly the worst one in Anchorage. Horribly Overpriced, dirty, noisy, I have seen roach motels nicer than this. Wi Fi didn't work, no hot water for shower, no washcloths in the room, sheets smelled like feet, no corrections offered. No manager available at morning checkout but employee promised to have "Lola" call when she came in. That was 2 days ago. Save yourselves, stay elsewhere.

you have to pay more $15 parking fee but it is good plae and emploee is kindness .

Friendly staff. Good food in the restaurant. Cozy lobby.

Grate service
Close to evrything located right downtown
Anchorage alaska

Stayed at this hotel as part of my Holland of America tour . Its got a good location but everything else is disappointing . The hotel is old and dirty . The rooms need fresh paint and repairing . I was upset that they put me in a handicap room . Not that I have anything against disability . I work in a hospital and it felt more like a hospital bathroom than an hotel . The bed was very comfortable I must say . I complained to the manager but was not able to move to another room . The hotel
Was solid books for the next 4 nights .

Kind of a typical room and not much special about the hotel itself. It was clean and beds were comfortable. Located downtown and close to restaurants and stores. Staff was friendly.

Awesome place. Bartender knows her stuff! Staff was super nice and rooms were clean.

The Westmark was in a great location, room was clean, just a lil on the small side, staff was pleasant

Not a bad hotel, great location, a little old but worth a stay, great staff, very helpful. Certainly would stay there again....