Western Heating, Air & Plumbing

Western Heating, Air & Plumbing is a family-owned business founded in 1995 by Rod Black, currently owned by Ryan and Angie Snow. They provide heating, air conditioning, ductwork, indoor air quality, and plumbing services to residential and commercial clients in Utah, Salt Lake, and Wasatch Counties. The company operates a 24/7 phone line for emergencies and offers same-day service scheduling online or by phone.

The business offers a $50 discount on any plumbing service or repair, though specific conditions apply. They also provide solar electricity solutions, including installation and maintenance for solar heat pumps and solar panels to help customers save money on energy costs.

Customers can book appointments by calling their 24/7 line at (801) 224-8899 or by using the online scheduling tool on their website. The company also sends appointment reminders and marketing messages via text after customers opt in during the booking process.

The company serves multiple locations including Orem, Lehi, Sandy, and Salt Lake City, with a main office at 235 Mountainlands Dr. in Orem. They also maintain an office at 770 E. Main St. Ste. B in Lehi and a location in Sandy at 9192 South 300 West.

The process begins with a Comfort Advisor visit that lasts approximately 90 minutes to assess home needs. Technicians then diagnose the issue, provide no-pressure options, and repair or replace the system to ensure it works correctly before leaving.

Technicians arrive on time and follow a promise symbolized by a red handkerchief, which represents their commitment to doing the work right the first time. They treat customers with respect from the first call through the completion of the job, ensuring a clean workspace.

The business is BBB accredited and a member of the Service National Alliance. Their team undergoes drug and background checks, and technicians receive ongoing education on heating and cooling systems to maintain high-quality standards.

Regular business hours run Monday through Saturday from 8 AM to 8 PM, with 24/7 availability for emergency calls. The company also offers weekend appointments to accommodate client schedules more conveniently.

Indoor air quality services include products and duct cleaning to reduce dust and particulate matter. Basement finishes are also offered to make unfinished spaces comfortable, alongside comprehensive solar panel installations.

The company has won the Best of Utah Valley award nine years in a row and claims over 30,000 happy customers. Their website displays a rating of 4.95589 based on multiple reviews.

The business was founded in 1995 and has been serving the community for over 30 years. They operate as a locally owned business in Utah, focusing on honest hard work and trustworthiness.

The website states they are open for business Monday through Saturday, 8 – 8, and available 24/7 for emergencies. They also mention hiring new staff and encourage contacting them for same-day service.

The company provides both residential and commercial HVAC and plumbing services, including rooftop units and backflow prevention. They also offer solar electricity solutions for heat pumps and panels.

The business operates out of Salt Lake City, Orem, Lehi, and Sandy, serving Utah County and Salt Lake County. Their license number is 12525455-5501, and they have a dedicated 24/7 phone line for customer requests.

The company emphasizes a no-pressure approach where technicians explain options clearly. They also provide a detailed walkthrough during the day of installation to ensure a smooth and hassle-free process for the homeowner.