Westboro Tennis and Swim Club Reviews

great and friendly staff, nice tennis court, good gym, currently the swimming pool is in renovation but used to be great

I have canceled my membership and summer Camp due the situation with Corona Virus; hoping to come back some day.
But have months trying to have a refund and it looks like no one is responsible for, I think I will need to sue the company to have my money back.

The club continues charging my credit card for the membership and sending the summer schedule when I cancelled in March.
Gissel Pena

This was a decent club until a recent acquisition. When the Westborough Tennis and Swim Club was aquired by the BSC, a lot of aspects of the club went downhill. For instance, a lot of the "good" trainers left and that made people drop their gym memberships. Another problem is the old food vendor left and they went through two in the last two years. A lot of buildings are run down and are needed to be renovated. I've even seen multiple cockroachs in the lobby once. Some parts of the club are being renovated. That may get better soon after renovations. The reason why I've kept a tennis membership is because they are very helpful in improving my performance and are really good in teaching. Zach O'Leary is a great coach along with Courtney Blaze. But I've had bad experiences at the pool, I left my charger the day before at the pool, and the next day I went back to look for it. Brian the pool manager said their were no chargers, so I kept looking. After I was told it was seen their so I asked a lifeguard; she looked in the back and found my charger. If you are looking for a mediocre health club with a great tennis instruction, than go ahead and get a membership

Never too crowded. Machines and weights are always available even during peak evening hours.

We attended an orange ball tournament here with my 10-year old. Jay Dono was overseeing the matches. My son has been in many tournaments before but I saw him being in distress (crying) after the first 20 mins with score 2:4. I wasn't sure why he was in distress. He continued to be upset through the rest of the game. He lost many games before and it was not a big deal. I could only talk to him after the game as parents are not allowed on the court. He said that the other boy was not standing in the right place according to the rules, which gave the other boy advantage. My son is very quiet and by the rules. I wish he had spoken to Jay earlier but he is a kid and didn't know better. After the game, I let Jay Dono know, after he made me wait a really long time chatting with someone from the club instead of attending to the needs of the tournament players or parents of players. I completely understood that the outcome of the first game cannot be changed and I was not challenging the outcome. I just wanted him to keep an eye on the boy with other players. He brushed me off and said: someone else in on the court. I said: "Right, but they are not aware of the issue". To which, he just smiled and went back to his tasks without doing anything about it. Overall, don't expect any support if you are not a member of the club and just a passer by.

Best place to swim all year round. I have been a member here for the past 3years.

Super disappointed...After being a member for some years without incident, I was extremely angry when the director of the childrens program attempted to scold me in front of my children (age 3 and 6) and in front of 3 other staff for calling to check up on my very anxious kindergartener at their Kids Night Out program (this was the 1st time we have ever done this). In FRONT OF MY CHILD, the 'Director' of the Kids Program conveyed the message that it was not ok to talk to her mommy when she felt shy, and the director was upset at the inconvenience it caused her to bring my daughter to the phone...rather than any concern of how they could help my anxious 6 year old. I was told I was allowed to call and ask staff how she was doing, BUT not allowed to talk to her directly because it was too difficult for THEM....(again, no concern for WHY my child felt anxious.or how they could help). When I told her I will talk to my.child when I please, I was met with an attitude, argumentative responses. As I walked out the door in frustration, I mumbled to myself: "this is nuts!" in shock at the unprofessionalism of the supposed director....And as I was walking out she called out to me with an attitude: "What did you say to me?!" Un-Be-Leivable....STAY AWAY. If you're not.part of the clicky groups or aren't a convenience to the childrens director or staff, you will be met with attitude, gossip, and disrespect, which unfortunately seems downplayed/overlooked by management. That night I was trying to comfort my anxious child and show her that we were there for her if she needed us, the childrens program director COMPLETELY hijacked that message and made my daughter feel like mommy was in trouble.for calling and she was wrong for asking to talk to us when she felt scared.

Customer focused....state of the art. Clean and dependable.

Love, love, love this place. All the staff is excellent!

Was very happy here until the recent acquisition which appears to be a complete botch. Now my trainers are leaving and they can t offer a strength trainer and don t seem to care. I m forced to find a new gym simply because they can no longer offer services here.

Friendly staff and a good equipment/court to member ratio, it never seems to get too crowded. Membership trends towards professionals and families; no gym-rats. It's a pleasant place to work out regardless of your fitness level, everyone seems to be welcome.

My kids go to summer and winter camps here and the coordinator Amy is awesome!!! She always responds quickly, extremely helpful and understanding. My kids love the Camps as they swim twice a day and have loads of outdoor activities.

Has a smoothie bar and small pro shop. Good courts and staff.

Really nice gym and tennis club Lots of activities for kids and seniors

Today I had a court reservation for 1.5 hours. A pathetic example of an employee by the name of Sam Poole came up to me and told me
to get off the court in the middle of my session. I told him we had 30 minutes left in my reservation and he told me I was wrong and that would be impossible. Clearly this club cares nothing about customer satisfaction nor do they show any respect towards their members. This worker ended up confronting me and giving me a lecture how he is important in society and how I am the little guy. During this confrontation, I felt threatened and felt like I was being personally attacked. People like this and a poor maintenance of the club are reasons why within 10 years Westboro Tennis and Swim Club will cease to exist.

Manager or whoever is in charge of the program totally unprofessional. Dont work there. Worst people to work with,

i bought 36 training sessions 2 trainers quit and now they are saying I used all my sessions, The times they claimed I used don't match up to my calendar and their access report. Watch out!!

Nice facility. Tennis courts are in great condition. Staff very nice.

The management is awful. I cancelled the membership and they are still charging my credit card. First I called them requested to cancel the membership. They never responded back to my calls. Then I personally went and requested to cancel my membership. They asked me to write a letter. I gave them a letter and I sent an email too. Then they replied saying they cancelled my membership. But still they charged my credit card for the next billing cycle. When I asked for the reason they said they already submitted for the payment and this will not happen again. I am totally dissatisfied.

Also when you write a contact for one year, they will automatically extend the contract if you continue to use the club after an year without any notification.

However their training staff are friendly and good people.

The new schedule just came out, and surprise, surprise, more classes eliminated. The BSC acquisition is a real slap in the face to long-time members.

Quality place, pricey, but worth it if you want to swim and are serious about tennis. Staff are friendly and helpful. Online tools are functional and charges are clearly defined. Straightforward operation.

I use the club mostly for the pool. The pool recently had some issues. The cleanliness of the locker room/showers sould be much better. People pay a lot of money to belong to this gym/tennis club... my expectations are to have a clean locker room and an open pool.