West bromwich Reviews

I had a horrific experience trying to open a WebSave ISA with West Brom. The rate was good, the experience was the worst banking related experience I've ever had. The complaints person blamed the bank that the money was coming from and took no responsibility for the failings, lack of action, lack of follow up, mistakes, lack of response or lack of proactivity - they sent forms by snail mail which got lost in the post, they emailed evenutally when I contacted the other bank and got the details, as WB were not willing initially to contact the other bank, they forgot to send forms and basically did a horrible job that only completed because I was in touch with them and other bank on an almost daily basis, racking up 4+ hours of phone calls, losing >£500 in lost interest (they claim that's ok as they give themselves 30 days to do what others take 24 hours to complete). I got a call today from a very condescending Complaints manager offering an insulting and offensive settlement, which has only encouraged me to go to the Ombudsman and to warn as many potential customers off ever using West Brom. That said, the team answering the phones were all lovely, were very embarrassed and seem to be let down by a system and back office team that don't deliver and put them in a very awkward position. AVOID.

👌 I had an excellent experience with the West Bromwich Company. The staff was friendly and helpful, and their services exceeded my expectations. I would highly recommend them. 👌

👍 The West Bromwich Company is excellent! Their services are top-notch and the customer support is always prompt and helpful. I am extremely satisfied with my experience with them. 👍

The West Bromwich Company is an average company. The services provided are satisfactory, but nothing exceptional. The customer support could be improved, as it can be slow at times. Overall, an average experience.

I had a mixed experience with the West Bromwich Company. Some aspects were great, while others were disappointing. The quality of their products is commendable, but their customer support needs improvement.

The West Bromwich Company is highly recommended. Their services are excellent and their customer support is always responsive. I am completely satisfied with their service.

I recently availed the services of the West Bromwich Company and I must say it was a great experience. The quality of their products is top-notch and their customer support is exceptional. I would highly recommend them.

The West Bromwich Company is the best! Their services are outstanding and the customer support team is always ready to assist. I am extremely happy with their service.

I had a satisfactory experience with the West Bromwich Company. Their services were decent, but there is room for improvement. The customer support was slightly slow in responding to my queries.

I recently used a company for my needs and was quite impressed with their services. The level of professionalism and attention to detail was exceptional.

I recently had an experience with a company and I found it to be great. The services provided were efficient and the staff was helpful. I would definitely recommend this company to others.

I recently used a company for my requirements. The services offered were great and the customer support was very helpful. It was a positive experience overall.