Empire Refrigeration Air Conditioning & Solar Company

Empire Refrigeration is a locally owned and operated HVAC contractor based in El Paso, Texas, that specializes in air conditioning installation, repair, maintenance, and heating services for residential and commercial clients. The company was founded by Hugo Escalante and has been serving the El Paso area for over 15 years. They emphasize customer satisfaction and provide services in both English and Spanish.

The business offers a 10-year warranty on all service parts and a 2-year labor guarantee specifically for new installations. They also advertise a $1,800 discount for refrigeration conversions, which involves upgrading from an old system to a new one. These terms are part of their commitment to providing long-term support and value to customers.

Empire Refrigeration operates out of an office located at 11436 Rojas Dr Suite B11 in El Paso, TX 79936. Their service area explicitly includes El Paso, Texas, and the surrounding regions. The business maintains flexible hours, operating from 8am to 10pm on weekdays, 8am to 5pm on Saturdays, and 8am to 2pm on Sundays.

According to the company's website, their certified technicians are equipped to handle refrigerated air conversions, which is a specialized service for upgrading old systems. They also provide comprehensive commercial HVAC services for large-scale projects. The team uses energy-efficient, Energy Star® certified units to ensure reliable cooling even during extreme desert heat.

The company's process begins with a free in-home estimate where technicians analyze square footage, insulation, and windows to recommend the perfect unit size. On installation day, the crew arrives on time, works efficiently, and cleans up completely before leaving. They perform final testing on airflow and thermostat calibration before handing over the system to the customer.

Customers can book appointments online through their website or by calling the business phone at 915.787.0747. The company also accepts email requests at [email protected]. For urgent situations, they encourage clients to call directly to potentially secure a same-day appointment.

The company highlights being a 'Neighborhood Favorite' on Nextdoor in 2021 as a testament to their local reputation. They pride themselves on being locally owned and operated, which they claim allows them to be more invested in the community's well-being compared to larger national chains.

A recurring theme in customer feedback is praise for the team's speed and reliability, with one reviewer noting they fixed an AC problem in just two hours. Customers also appreciate the honest communication and straightforward pricing without hidden fees, describing the team as responsible and trustworthy.

The company states that their mission is to keep customers cool and ensure their indoor environment stays comfortable and energy-efficient. They describe themselves as a one-stop shop that handles everything from new system installations to ongoing maintenance needs for homes and businesses.

Empire Refrigeration claims to offer upfront pricing with no hidden fees and provides free estimates or consultations for new projects. They also mention flexible financing options are available to help customers manage the cost of their HVAC upgrades and repairs.

The business emphasizes that their technicians are licensed, insured, and bonded to ensure professional and secure service. They also note that the team is bi-lingual, allowing them to communicate effectively with a diverse range of clients in the El Paso area.

The company's contact information includes a dedicated business phone number at 915.787.0747 and an email address at [email protected]. They also maintain a physical office at 11436 Rojas Dr Suite B11 in El Paso, TX 79936 for in-person visits.

The business operates with a team of certified technicians who specialize in various HVAC systems, including furnaces, heat pumps, and ductless mini-splits. They emphasize a commitment to technical expertise and honest communication in every service call and project.

The official website of Empire Refrigeration Air Conditioning & Solar Company is weneedair.com.