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What reviewers say about Webstaurantstore.com

Generated with AI from 51,111 reviews on Trustburn · updated 20 days ago

Customers generally describe Webstaurantstore.com as a reliable source for kitchen and restaurant supplies, praising the quality of products, sturdy construction, and dependable performance across many years of use.
What does Webstaurantstore.com do?

Webstaurantstore.com operates an online restaurant supply store offering over 360,000 products including restaurant supplies and equipment, with a focus on fast shipping and wholesale pricing.

What are the most common complaints about Webstaurantstore.com?

Based on the critical reviews on file, the most common complaints involve defective or low-quality products that break quickly, such as glasses cracking when stacked, plexiglass sneeze guards shattering, and ice machines failing after minimal use, along with frustrating delays in replacements or repair parts.

AI-generated from reviews on this page. Verify anything important with the company directly.

Alexey Andrianov
Reviews 15
AI-assisted · reviewer's own experience

Отличный выбор товаров для ресторанов, приемлемые цены, и мне, как владельцу бизнеса, здесь удобно находить уникальные вещи и оборудование. Очень доволен сотрудничеством.

Joann P.
Reviews 1

Our unit worked for just a single ice cycle on September 27th before giving up. It’s been a real headache waiting for a technician, and the replacement part isn’t arriving until October 11th. For a top-tier supplier like Webstaurant, I expected a quick replacement rather than this long repair wait.

Will R.
Reviews 1

I don’t think this sneeze guard deserves a one-star rating. I run a busy bakery at our farm stand and purchased three of these units to cover display tables for cooling racks. As shown in the photos, the plexiglass cracked in the exact same spot on all three units. Two of them shattered while customers were reaching for items underneath, which feels unprofessional and potentially hazardous. The design seems flawed for the purpose. To be fair, WebstaurantStore is generally a great company to work with, and I’m actually surprised to see such a defective, low-quality product in their inventory.

Kim S.
Reviews 1

I’m pretty let down by the color accuracy here. The items I received from WebstaurantStore looked quite washed out—more of a faded yellow than the rich gold shown in their photos. Given their reputation for quality supplies, I expected the shades to be much closer to what was advertised.

Kamron K.
Reviews 1

WebstaurantStore really needs to step up their quality control on these items. They are warped so much that they don't sit flat, and the feet snap off whenever someone moves the table. Not great quality for a product coming from China.

Yunio F.
Reviews 1

WebstaurantStore consistently stocks top-tier equipment, and this Noble rack is a perfect example of their quality. It’s a sturdy, reliable rack that arrives in perfect condition, proving why it’s one of the best purchases I’ve made from their catalog.

Marcus J.
Reviews 1

In April, we ordered several of these 20 oz pub glasses to replace a previous brand that had given us trouble, clearing out all the old ones first to avoid stacking problems. Unfortunately, the results have been disappointing. Just six months later, we’ve lost nearly half the set due to breakage. The main issue is that they stick together too easily when stacked, which likely contributes to the damage. We had hoped that paying a bit more for these from WebstaurantStore would mean better durability and performance, but that hasn’t been the case.

Scott C.
Reviews 1

As a regular shopper at WebstaurantStore, I picked up this cooler for our multi-day river trips. It fits perfectly in my 14-foot raft with the NRS frame, though I’d note it is a bit taller and narrower than models made specifically for rafting. The price point is on the lower side, and honestly, that reflects in its ice-holding performance—it definitely doesn't keep cold as long as the premium options. To make up for it, we use a cooler pad inside and have to drape a wet blanket over the top to help maintain the temperature. The construction feels solid; unlike some other reviews mentioning warping, mine has held up well. However, the lid pins tend to fall out, which is my main frustration, and I wish there were more slots for the dividers.

Alma L.
Reviews 1

WebstaurantStore has been a reliable source for my kitchen needs. These beans are decent and versatile; while the flavor is mild, it works well as a canvas for other seasonings. They also have the right texture—firm enough to hold their shape and cook properly without falling apart.

Shelley D.
Reviews 1

I order this decaf vanilla option for my mother, who really prefers the vanilla and caramel flavors. She won’t drink coffee from any other source. Definitely worth it, especially with WebstaurantStore’s reputation for great service.

Andrea H.
Reviews 1

We purchased this unit for our coffee shop and ran into immediate trouble. It turns out there was a disconnected factory wire controlling the harvest time, and the drain line hadn’t been connected either, causing water to pool at the bottom of the machine. The outlet fitting was also bent in a way that made it impossible to hook up the drain. Since these were all factory defects, I have to question the quality control process at WebstaurantStore. We went through a warranty repair, but the machine has performed great ever since.

Kalsea T.
Reviews 1

The egg cartons from WebstaurantStore have lids that curve inward, pressing down on the eggs. While the price was hard to beat, I was disappointed by this design flaw. I tried soaking the cartons in water to reshape them, but it didn’t help. Considering the issue, I probably won’t order from them again.

Lora G.
Reviews 1

WebstaurantStore is the go-to for restaurant equipment, and this grill cleaner proves why. It cuts through grease faster than any other option on the market. I’ve completely switched to this brand for all my cleaning needs because the results are unmatched.

Carolyn S.
Reviews 1

As a regular customer of WebstaurantStore, I’m always impressed by the quality of their brands. American Metalcraft is a perfect example: their gear is affordable, durable, and built to last. This pizza pan holder is no exception, fitting right in with their reputation for solid equipment.

Jessica D.
Reviews 1

WebstaurantStore always delivers on quality. These chips held their bright white color beautifully during the baking process, which is exactly what we needed. Plus, the bulk packaging is a great value—the bag lasts a long time, so it really goes a long way for our kitchen.

Stephen A.
Reviews 1

Shipping was pretty rough—four of the cups arrived cracked, and two more had their handles snap off in the dishwasher. On the bright side, the other six are holding up well. I’m probably not going to order from WebstaurantStore again, mostly because they have that somewhat generic Waffle House vibe to them.

Pamela G.
Reviews 1

Picked up these all-purpose wine glasses from WebstaurantStore to round out our home collection for a gathering of 50. The order arrived quickly and arrived intact, with no broken pieces to worry about. They look great and blend in nicely with our existing glassware. Really pleased with this purchase.

Cheryl J.
Reviews 1

I was really let down by these canned peppers. I had to toss out six cans because they tasted, smelled, and felt completely off—the preservative flavor was overpowering and ruined my chile rellenos. It’s been a while since I’ve seen such a drastic difference in quality from other canned poblanos I’ve tried. The only saving grace was that I could donate them to a local food bank instead of throwing them straight in the trash.

Susan P.
Reviews 1

The casters on my table from WebstaurantStore don’t seem to secure properly in the legs. After watching their installation video, I expected them to hold tight, but when I lift the table slightly, the casters pop right out. It’s a bit frustrating given they’re from one of the top restaurant supply companies.

Travis S.
Reviews 1

My ice machine has been running for years at my restaurant, and while some parts have given out, they’ve generally been straightforward to fix. The real headache arrived recently when the included plastic water line burst on September 24th. The joint failed, causing a major flood that left me standing in half an inch of water when I opened for business. Now I’m terrified about the damage to my epoxy floors, which aren’t built to handle prolonged submersion. The stress and anger I felt were immense.

Jeremiah V.
Reviews 1

Pleased with the selection, but my recent bulk order of chips from WebstaurantStore’s Lititz warehouse was a letdown. Despite the site not highlighting it in the product details, these items had a surprisingly short shelf life. I received them on July 24, 2024, and they were already expired by September 19, 2024. I had to toss several boxes, which felt like a significant waste of money for such a well-known supplier. The lack of clear expiration notice was frustrating, and I’ll be hesitant to reorder in bulk from them again.

Richard W.
Reviews 1

Clients at our restaurant love the taste, and the preparation is a breeze. WebstaurantStore’s competitive wholesale pricing in Lititz helps us keep costs down, ensuring we can offer affordable prices while still securing a healthy margin on every order.

Glenn M.
Reviews 1

Glenn from Lititz here. I’m a huge fan of your WebstaurantStore inventory! While I find it ridiculous that gas stations dilute their French Vanilla Cappuccino with water, your powder mix is the real deal. I brew it at home with milk for the absolute best result. Highly recommend giving it a try!

Kelly O.
Reviews 1

I can’t get enough of the flavor in WebstaurantStore’s sauces. I use it in almost every meal because it’s that good. While the other varieties are just okay, the Sweet Habenero is hands-down the best choice. It delivers a tangy, sweet heat without that sharp vinegar bite.

Alana R.
Reviews 1

We ordered the Black Galaxy granite for our theater and it looks fantastic—the speckles really stand out. The gold bases are a perfect match. I was also impressed by how easy the installation was thanks to the wood core in the tabletops. Plus, we got our order from WebstaurantStore just two days after placing it, which was fantastic.

Heather M.
Reviews 1

This Dutch process cocoa powder from WebstaurantStore is fantastic. While it might not be needed for every recipe, it’s essential when a cake specifically calls for it—I baked a Devil’s Chocolate cake with this one and the result was incredible. My only suggestion would be to improve the packaging; the bag is surprisingly thin and flimsy, almost like a produce sack. I ended up vacuum sealing the cocoa into one-pound portions for better storage.

Heather M.
Reviews 1

Purchased this from WebstaurantStore in Lititz and couldn't be happier with the purchase. The flour is top-notch quality and incredibly versatile. I’ve been baking cakes all month, using it as a substitute for cake flour, and the results have been fantastic—my lemon chiffon and devil's chocolate creations turned out perfectly. The product is fresh, well-stored, and completely free of weevils. I’ve already vacuum-sealed and frozen the rest to keep it fresh. Great value and excellent quality; highly recommend!

Rene W.
Reviews 1

I bought a table kit for a kitchen island and appreciated how fast WebstaurantStore shipped it. Unfortunately, the top surface had a few dings, likely from transit since the box showed corresponding damage. The metal isn't very heavy gauge, but I made it work and the final result looks great. Just be aware that the finish scratches easily. The description is accurate, so I’d recommend checking stainless steel gauge numbers before buying to ensure you get exactly what you need.

Mounim N.
Reviews 1

Disappointed with Beverage Air quality these days. I purchased a two-door freezer and a 93-inch pizza prep table from WebstaurantStore, and both have malfunctioned. I’ve already called three times, but the technicians still haven’t managed to fix them properly. I spent a lot of money, so I don’t think I’ll be buying Beverage Air products again.

Heather M.
Reviews 1

I found this gem on Reddit, where it was recommended for dissolving mineral buildup on glass. WebstaurantStore has the right stuff. It’s fantastic because it’s free of abrasives, so it safely melts away the residue without etching the surface.

Jennifer B.
Reviews 1

Reliable pan from WebstaurantStore. I use it for everything from quick breads to muffles, keeping a one-to-one swap ratio. It bakes evenly, though I always add a bit of sour cream or applesauce to prevent the texture from getting too dry.

Jennifer M.
Reviews 1

We keep coming back to these appetizer plates for frequent use, though they aren’t the most durable against scratching. The cost has definitely risen alongside the rest of the market, but they remain a stunning addition to our Mexican farmhouse aesthetic.

John M.
Reviews 1

Out of the three sinks I ordered from WebstaurantStore, two were perfect, so I can't complain too much. This particular unit looked like it had been returned and repackaged, as the screws were stripped and the faucet seals were leaking a bit. Still, everything got sorted in the end.

Anne S.
Reviews 1

I’ve ordered Nutella from WebstaurantStore three times now. While the first two deliveries were perfect, the most recent batch arrived in poor condition. Given how much we use this product, I’d recommend keeping a backup on hand in case yours gets crushed and spills during transit.

Colleen D.
Reviews 1

Purchasing from WebstaurantStore in Lititz felt like a bit of a mixed bag. The product itself is durable and doesn’t have a strict expiration date, which I initially confused for one. However, the delivery experience was frustrating. Despite the order details stating doorstep delivery, my package was left at a pickup location, and I had to go there to retrieve it. To make matters worse, I was required to verify my identity to claim the item, which wasn’t mentioned beforehand. On top of the delivery confusion, the shipment arrived two days late.

Greg H.
Reviews 1

I’m really impressed with the look and build quality of this bar stool from WebstaurantStore. It stands a bit taller than my old ones because of the fixed height rather than a hydraulic lift, but that trade-off is totally worth it. The solid metal construction makes it much more stable and durable than the hydraulic models I used before, which tend to lose their rigidity and become unsafe over time. This one feels like it will hold up for the long haul.

Candy
Reviews 1

I bought some pie fillings from WebstaurantStore, specifically the blueberry, cherry, and strawberry flavors. While the flavor itself is decent, the texture was disappointing—about half of the blueberry and strawberry cans were just thick goo with very little actual fruit. On top of that, every single can arrived dented or crushed, which raised concerns about potential metal shards getting into the product. I settled on a three-star rating because the taste saves it, even though you are essentially left with only half a can once you discard the jelly-like substance.

Joel A.
Reviews 1

I was underwhelmed by this item from WebstaurantStore. It feels quite flimsy and floppy, and the single-piece metal construction seems too tall for its own good, which likely contributes to the rattling noise when it opens and closes.

Liana O.
Reviews 1

I’ve found these cooling racks to be exceptional. The ventilation holes are just right—not too large, yet effective—and the build quality is impressive. They feel sturdy and fit perfectly into standard half-sheet pans. On top of the great price, it’s clear why WebstaurantStore is a top choice for restaurant supplies. Highly recommended for anyone looking for reliable kitchen tools with fast shipping.

Michael S.
Reviews 1

While I love the vast selection and fast shipping at WebstaurantStore, this particular dish soap missed the mark. The scent was quite pungent, with several staff members comparing it to cheap medicine. It also seemed less concentrated than advertised; we found ourselves using much more than the label recommended to actually get the dishes clean. Even when diluted correctly, it left behind an oily film. I probably won’t reorder this specific product.

Rich O.
Reviews 1

We have tested countless oat milk brands at our restaurant, and WebstaurantStore’s choice stands out as the clear winner. It delivers the best taste whether served hot or cold and steams beautifully without any weird binders. Our customers really appreciate it.

Darlene S.
Reviews 1

I’ve purchased this lid before, and the results have been a bit hit-or-miss, but this batch is a definite winner. It fits my 8, 12, and 16 oz hot cups perfectly and snaps on securely. So far, I haven’t experienced any cracking, which is a relief. It’s a solid choice for keeping those containers sealed tight.

John A.
Reviews 1

As a regular customer of WebstaurantStore, I’m happy to report that these items arrive in perfect condition with no issues so far. The only minor risk is that they might stick to the packaging during transit, but given their reputation for fast shipping in Lititz, that’s a small trade-off.

Aleksandar D.
Reviews 1

WebstaurantStore’s description was a bit misleading regarding this product. It was advertised as being packed in water, but the actual label revealed added salt, vinegar, and marinade. Since I needed plain roasted peppers for making spreads, this extra flavoring made the item unsuitable for my needs. I’m including a photo to show the ingredient list, which wasn’t clear in the online description. I feel deceived and will be looking for other sources where the details are more accurate.

Brandon S.
Reviews 1

Packaging is misleading: ordered Solo cups but got Dart brand, which requires different lids. This isn't the first time I've faced this issue or received damaged items from Webstaurantstore. Returning the box costs half its price, so I'll keep them.

Daniel W.
Reviews 1

WebstaurantStore has become my go-to for restaurant supplies, and their mango smoothie mix is a standout product. It delivers excellent flavor and is simple to prepare using the suggested recipe. Each package yields plenty of servings, making it great for volume. I highly recommend it to anyone looking for quality ingredients.

Daniel W.
Reviews 1

If you’re looking to add an extra layer of protection for chocolates, especially when building multiple layers, these pads are exactly what you need. They work perfectly for this purpose and are highly recommended for any serious candy maker.

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About Webstaurantstore.com

Shop over 360,000+ restaurant supplies & equipment products in our online restaurant supply store. Extremely fast shipping & wholesale pricing from the #1 restaurant supply company!

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Wholesale