Web Croisieres Review

We are regular cruise passengers but have never encountered logistics management as poor as this one. The tickets sent the first time include errors of name and first name (which were nevertheless well informed in the original questionnaire). An error however simple but it took them more than 2 weeks to rectify a part, the tickets sent 2 weeks after always involve error and we managed to have the good version 2 days before the departure. All without any proactivity on the part of the support team, it was necessary that it is the customer who calls, and who reminds each time. Never the team took the initiative to keep us informed of the situation, the person who ensured our follow-up never had precise information as to the time of resolution of the problem, never contacted us to inform us of the progress and showed me rather unpleasant on the phone every time he had to answer us. No attempt at excuse or empathy, passive and disrespectful attitude towards the client. In short, an unpleasant customer experience even before departure.

Great follow-up.

Hanna at the top she quickly responds to my requests always friendly. Payment facilities respected.

I recommend !!

Be careful if you make a mistake we do not refund you

Very good follow up with Mounia. I have already done several cruises with webcroisiere. I am very happy

A very warm welcome and very precise monitoring of the file. Special thanks to Isabelle. I highly recommend this agency;)

What an error would have happened to them, I made a bad experience especially the person who is said to take care of my file named Vannessa, the only thing that interests these scammers is to validate the contract then we get do it yourself, a tip done things yourself or directly with the provider. Shabby all especially this Vannessa

To avoid absolutely, what interests them is to conclude a contract. They book via Italy without informing you. No follow-up, except for automated emails to keep you waiting. If you want to book a cruise, use a local agency and do not address these enthusiasts.
They are friendly and available until the contract is signed and the credit card number communicated .......
Check out other discussion boards and you'll see the negative reviews.

It is a recognized agency for a long time and their customer service is top. I'm looking for ideas on the website and when I request a quote I'm still happy with the phone contact with travel agents. Congratulations to the whole team.

I booked a cruise on Web Cruises 5 times, no complaints super equipped. Thank you Sophie. Cordially.