This is a long due review. This past March I decided to explore the opportunity of refinancing my home. I finally settled on Watermark, in part based on the great responsiveness and great information provided by Brandon Emerine. That was literally the decision point, no regrets. Brandon and the team was top notch and we were ready to close in about 3 weeks. No hassles, great rate, great support. I definitely recommend Watermark and Brandon.
Awesome experience with this company. We refinanced our home with them and of all of the lenders I have ever done mortgages with over the years they were the easiest. Great honest communication through the whole process. I'm not sure why they would ever get a complaint if this is how they work with all of their customers. Nahum was fabulous to work with. The only problem we had was not in their control and that was waiting for an appraiser to be available and the crazy cost of the appraisal. But ultimately our home appraised for 2x what we paid for it just a few years ago. We are extremely happy with the outcome of working with Watermark. Thank you to all those involved.
We loved how streamlined and fast this process was. We had started our refinance process with another company and felt we weren't getting the service we needed. We were lucky enough to find Watermark and they were awesome. Not only were they very organized and thorough, but they were patient with all our questions and explained everything we needed. Their online portal was easy to use and I felt a lot better about sending our sensitive personal information through their portal rather than having to password email attachments.
I would recommend Watermark to anyone who is looking to refinance or take out a home loan. Thanks you guys!
Wowed by this company!! Rob did such a great job with my complicated loan due to Covid last year and my work history.
Everything went fast and easy with no hiccups. The process was faster than I expected. Thank you for everything, you did a fantastic job
Amanda helped us refinance our home loan in July and made the process about 10x easier than I expected it to be. She was extremely responsive to all the questions I had and was just nice to work with. Highly recommend this company, they gave us the best closing fees and interest rate when i compared them t about 5 other companies.
My agent was Joshua Gerardo .,I have an excellent credit score, I have several properties. I did my due diligence . I found their information on bankrate.com, at the time they had the best rate and zero closing cost. At 2.675. 30 year fixed 9/24/21. I came to an agreement to pay $835 for closing. I had most of my paperwork and he didn t tell me the urgency of getting the rest of the paperwork in that day or anything., I told him I would submit the rest of the paperwork on the weekend he never made mention that the rate would change and that we re not locked or anything like that. So I submitted my paperwork on the weekend on Monday he ran my credit before he ever told me that the interest-rate had gone up to 2.9% and $3400 for closing I was livid. How does the mortgage company run your credit with our going over the changes of the terms, very unprofessional. He did a full bait and switch and I don t appreciate it. Needless to say I m not taking my loan from them. Unless they miraculously go back to the price in which we agreed on.
I guess service is expected when you re paying for it but it s comforting to know there are people like Josh in this field that goes out of their way to make sure every detail is exceptional.
I would like to personally thank you Josh for helping us with our refinancing needs. You were always accessible no matter the time or day. Your ability to be patient, knowledge of your field and willingness to help made this transaction smooth and simple. Did I forget to mention providing us with a notaries that speaks our native language to ease the comfort level for my parents during signing. Wow! That was a big one.
Keep doing what you do to help others. It would be selfish for me not to share this experience so others can appreciate what you have to offer.
I ve used Watermark twice now and each time it s been a very smooth and great experience! Rob Kromberg is the man to talk to! He s very quick at answering or getting back to you and answers all your questions well! He s a joy to work with! Also, best prices I could find hands down. Give Rob a call, you won t regret it!
Moses was wonderful to work with. He came highly recommended and definitely didn't disappoint. The process was as smooth as smooth can be and Moses was always available and patient when I had questions.
The process was so easy that I'm not sure why I waited. I would absolutely work with him again
Looking for the best refinancing rate can be so frustrating because there are so many loans to choose from and so many personalities BUT when I found Rob at Watermark he was down to earth, warm, kind and gave me no pressure. He was always available and once I chose him, everything went smooth! Great experience, great guy, great service!
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