4 years ago
Hayes hollow at hidden falls was the venue of my d...
Hayes hollow at hidden falls was the venue of my dreams. Although overpriced, I was willing to spend the $30k for bar, food and venue. Customer service was great up until the day of. It was like once they had the total amount of our money, we were nobodies to them. The day of our wedding no one was there to greet us, I was stressed and had to send my mother to find someone to serve our pre service mimosas and beer. When my mom finally found someone on property she was extremely rude and lied to our faces and tried saying she was so busy serving the groomsmen when in fact they hadn t gotten their pre service either. Although we paid for open bar, within an hour they ran out of coke, sprite and limes. We were forced to send a groomsmen to fetch more and they finally found more soft drinks after they acted like it was an inconvenience to them. We also paid for a late night snack street tacos for 125 people. It cost over $1k. Fine. We added it. Come to find out they served 125 TACOS. Meaning each mini Taco was about $10. And they served multiple to people. So only about 40 people got to eat. Not even the bride and groom, nor the bridal party got any because they ran out in MINUETS. When I emailed them about all of this, they acted like it was all our fault??? Who does that? There was no resolution after I asked for our money back on that. $1k out of $30k couldn t even be refunded. I at least wanted an apology or to recognize they were wrong but no. Not to mention, the day of coordinator never showed her face to me or said a word. Only until I had to seek her out about them running out of soft drinks. I am so furious with them even after a few months.
Please DO NOT book with hidden falls if you don t want to be bothered by things that should have been taken care of on your wedding day by someone you paid an excessive amount of money to.
Stay away!