3 years ago
TERRIBLE WEBSITE setup/designed by total amateurs!...
TERRIBLE WEBSITE setup/designed by total amateurs! Greatly disappointed. Recently watched a documentary on Netflix (as did many others it seems). Decided to sign up and go through the steps of ordering some products. Your loss since prior to "trying to order" I had told many others about your company. Nowhere on your site does it show that visitors can contact you except by telephone. Most every other business that has a website, allows for contact by email or an online form. Why would I want to call Texas from Manitoba, Canada even though I have a calling plan that will cost me zero dollars? So, next! I attempted to order, of course signed up, provided a legitimate address in Winnipeg, Manitoba Canada and WOW, denied! Was advised in a popup message that "I would need to provide a different address" instead of my legitimate home address. Now seriously, IF you don't sell to or ship to Canadians, then say so ON YOUR SITE. Most who order a variety of products online, definitely know how to navigate any site and nowhere do you specify that you don't ship to Canada. Modern world today, free trade and so on, products made in NORTH AMERICA can be and are shipped to Canada and vice versa from Canada to the U.S. I did NOT complete my order but did exit and then the nonsense arrived advising "you did not complete your order." Well, your loss, I would have been a regular customer as would many others I know since good businesses are talked about while some with horribly setup websites and lack of information for visitors, seals their fate. It's 2018, dial-up internet has been around for decades, highspeed/DSL a long time too. Your website creator, has failed you and if you look around the net at many other successful businesses, they easily explain their shipping policies, you DO NOT! I assume you don't ship to Canadian addresses but there was no note regarding such an issue! I have many an apiary in my province and will instead order product(s) from them. Visitors should not have to check every link or tab etc. on a website to see if there is a way to contact them if one has questions or issues, BY EMAIL! Rick Matthews-Winnipeg, Manitoba -and yes, I'm very savvy for online navigation and also have a Facebook account. Not even going to attempt communication via that route but had instead chosen to vist your site itself, possibly order some of your products.