Well, I use to spend close to $1,500 annually (conservative estimate) and usually tipping 25-30%. Stopped in at 5 A.M. (outside metro Atlanta) for a quick bite and restroom to find the door locked and staff cleaning. Lady just shrugged . Guess who s not only never bussing his own table again - cause I m never EVER stepping foot back on WH property. Been way downhill since 2019. Ppl lost their minds. 0 Stars. SMDH
The Waffle house on Austell Road and Floyd Road was nasty. Dead bug on the window seal next to the table. Napkin holder had dirt on top of it. Food all over the greasy floor. And the food was not good. That is the last time we spend $30 for that. They waited till we sat down to clean the table off.
The grill staff was great but the server Suzie was not very good at all. She took the order then went outside and never called our order. The grill staff came and got my order and personally delivered it. She was very rude and never came and checked on us. And was constantly missing. But the rest of the staff was very nice and helpful.
We went to eat at the dinner at the Waffle House in Warner Robins GA at 1501 Watson Blvd and we were told that they were doing carry out only and we couldn t sit down and enjoy a meal, we went a couple of miles down the road to the next Waffle House and not only were we greeted but welcomed to come sit down with social distance in place and enjoy a very good meal and outstanding customer service. Corporate or Individual Owners needs to send out undercover inspectors to see the poor service and bad attitudes some of the paying customers ether put up with or go somewhere else.
Extremely disappointed with the customer service I was given. I hade in issue with my server "stealing" from me. He changed the tip amount to reflect a higher amount. Not only did I not once get an apology I figured when I was told I would get a refund it would be for the whole tip amount. Why would I leave him any tip if he stole from me? I feel as though they sided with the liar/thief. I will not be dining in any waffle house going forward.
I went to WH on forest park way tonight that would not serve me because they didn't have enough help for to go orders so I went to the one in Lake City they said the grill was down for cleaning said it would be two hours ( bullcrap) So I then went to The one in morrow all the employees were sitting on the side walk the said we are not taking any orders now we are on break. Unbelievable I will not spend another nickle at any of them . IHOP here I come
The website and phone says they're open at 11pm on a Friday. No answer for the phone so I made the drive. Place is not only closed but dark and nobody there... tired of driving for nothing. Mickey d's is 5 min away. Love the food but not worth the bs anymore
In today's world I cannot believe that a company as old and as popular as Waffle House, would take discrimination lightly. When I complained about discrimination to Carol, her reply was she would investigate it. Gave Carol all the information and I have contacted her several times and still she will not contact me back. Discrimination can come in all forms, elderly, African American, European, or white. Why would you choose to disregard a claim on discrimination so lightly? I will never ever visit a waffle house again. You have shown me how biased of a company you truly are. I'm sure there are more of us out there like me, that refuse to say anything. Now I know why. You plan to do nothing to address or change your behavior towards this action. Shame on you
Worst experience I've ever had at a waffle house. 2045 W. Spring St. Monroe, GA. I don't know who or if they do have a manager but if so he needs to be fired with the condition of that store. Had one cook and three guys. They had no clue what they were doing. Customers sitting around waiting with plenty of seats available but had them blocked off. They even put on my ticket $2.00 for each glass of water. Said WH charges that for water. I did not pay for the water.
Hope someone in a higher management position can get a grip on this location or it won't be open much longer. It had turned around with Mr Hollingsworth managing it but now I don't know what's happened. The doors should of been closed for the night before service like this.
Had the pleasure of eating at the waffle house in Phenix City Alabama this morning met the district manager as well perfect dining experience, could write a better review
I'm a restaurant manager of 25 years , very impressed
