Vivial Reviews

We had a REALLY bad experience with this company. They used fraudulent marketing tactics and were dishonest with their billing.

From the moment I met Nichole Barker I knew I wanted to work with these guys. Since that time, Nichole, Vinny, and Abby have all been wonderful. It was a big move for us to change everything we have been doing for the past 8-10 years and these guys made it easy and seamless. Would highly recommend them to anyone.

Great company to work with. Fantastic team that actually cares about your company and they are there to help you grow. One of the people who really stand out is Julie Decuir. She has been one of the people I have been dealing with from the very beginning and still stays in constant contact just to make sure we are still satisfied with the product and level of customer service we receive. Thank you Vivial of Dayton for all you do.

II have been working with Nichole Barker at Vivial. She has been so insightful , Helpful And really great at marketing ! I would recommend her to my friends that has business .

Updated : this issue has been satisfactory taken care of. Thank you to the head customer service executive who actually took the time to physically call and hear where we were coming from and explain their practices. Thank you for actually hearing us and taking care of your client rather than being steadfast in policies and past reasoning even when we could understand your side of business practices. Thank you being more concerned about us than your business policies. Thank you for seeing that our circumstances changed after we should have cancelled. We appreciate your personal integrity.

Bob Kaiser s Repair - Hilton NY
We called to cancel our company account in January 2021 because we changed from our local phone company to a VoIP system with our current phone system company. We were also changing owners. They informed us we signed a contract in October 2014 that was automatic renewal and the new directory was coming out in March and we would have needed to cancel it back in November. The contract shows we could have gotten a copy or terms and conditions from their website but it was not stated on the contract that it was automatic renewal. . Now we are being told they sent a renewal letter in November of 2019 which unfortunately we do not have in our files and not even sure we got it . They were less than helpful and will not budge so we now have to pay for something we have no need for. Their customer service is horrible. We just want others to know so they are aware they will need to cancel at least 6 months before the next directory comes out or they will be stuck paying anyway. We have had no personal contact with anyone from their company since 2014 and who really would remember 7 years later if we even knew at the time. We feel as though we were taken advantage of in that they had their money every year with no effort and are unwilling to take care of their clients. Our original billing was directly on our phone bill for the longest time which made sense but it no longer had any value for us to continue with them. Hopefully this will prevent others from being in the same situation or to be aware of their tactics when they sign a contract with them.

I have ben working with Hannah Gross for several months now and she is great. She has helped my business move up in the Google rankings at a rapid rate. She is the ultimate professional, and she knows her stuff. WE are very satisfied.

Maddie Welsh and Nichole Barker did a wonderful job getting my account set up and letting me join the Vivial Family. From day one, their customer service was above expectation. I'm thoroughly impressed with the customer service of sales, management, and the customer service my account coordinator has provided. I strongly suggest Vivial to any small business, large business, or anyone needing help with marketing, a website, or online social media assistance. Contact me for more info if needed! #vivialforlife

Working with Samantha Boyd has been great. She is very friendly, knowledgeable about their product, and extremely helpful, especially for those whose schedules are so unpredictable. A+

I couldn't be more pleased with the service and products offered by Vivial for my business! Becky, Julianne and Nichole are amazing. They know what I need, when I need it and how to make it happen...fast! If you want to grow your business and need marketing support, Vivial is your solution!

Nicole and Jesscia are amazing. They are very attentive and knowledgeable. Excellent customer service! They will go the extra mile to strategies and answer any questions you have to build your business online.