Vista East Medical Center Review

The staff was amazing. Dr. Oyasu was very nice, understanding and took wonderful care of me it was a pleasure to meet him.

Was admitted to this hospital on Thanksgiving of 2018 after a suicide attempt. My treatment here was so poor that not only did my suicidal thoughts and actions increase, I decided to refuse a supposedly 'life-saving' treatment in an attempt to be kicked out or just die in the hospital. I spent 1 day in the er and 8 days in the psychiatric wing. With the exception of my last nurse who was brand new, all of my nurses were rude, cold, and disinterested in being helpful at all. My doctor laughed in my face when I told her that I wasn't comfortable with my treatment and wanted to be transferred, stating that there is no reason for me to want that as their treatment was of a high enough standard.

I was fine with just using Word of mouth to spread my disdain for this hospital, which I did, except for the past few days I've been having nightmares of being forced into this hospital. Where I relive all my poor treatment by this staff. My mental health has been way better since then, but the fact that it's apparently a huge fear of mine to return here and I don't even live in the state anymore made me decide tto write this review, in case anyone else is thinking of making the same horrible decision my friend made when he called this hospital to help me.

Edit: I contracted a blood infection, that I was told only had an iv treatment, which I had to stay in the hospital for all that time(was told 3 weeks). When I was transferred to another hospital, I was told there was an oral treatment and released two days later. So either I was lied to by my doctors or they were too incompetent to find this treatment.

Absolutely the worst. Untrained rude staff! Nurses openly arguing in front of patients. What a mess. Get it together Vista! You CAN and should do better than this. Update: I called to speak with someone in charge of nursing staff and was treated as if this was normal there. Very unprofessional. I reported them to DHS and my insurance. Hopefully they can retrain staff or maybe consider more qualified people. So, for the old guy on here who keeps singing praise for Vista... I think they may have pulled the wool over your eyes. Or maybe you have never experienced a serious health problem that requires real professional, qualified people. You may want to check them out a little further before chastising people for exercising basic human rights.

My grandmother and I been waiting 2 hours just to get In the room another 2 hours just so a nurse can ask what was wrong another 2 hours pass no one
Checks on us or let s us know a dr is
Coming etc and we decided to leave and
Go to a different hospital because this is ridiculous can t even go to the hospital that s down street from my own house because it is the worse hospital wish I can rate it 0 stars can t believe I have to drive to a different town bc the hospital In my town is absolute garbage.

I had taken a friend to the ER for chest pain and an entire team assisted us immediately. The ER nurses were excellent - responsive, informative and caring. The ER MD, Sara Ferrera, was exceptional. She explained what tests needed to be done and was diligent about communicating results and consulting with the on call cardiologist. Every tech including X-ray, CT and EKG/ECHO was professional, helpful and considerate. I was very impressed with the service and grateful for the top quality care provided.

I'll give a 2 stars because the staff is always nice. With that said I almost always end up waiting for over an hour sometimes over three hours before being seen. And I sometimes feel like I do not get the best care here that I could get compared to other hospitals.

Literally worse hospital you could ever go to. Great if you're having a stroke but who discharges an 80 year old woman who had a stroke in the beginning of the year and then broke her femur WITHOUT LETTING ANYONE IN HER IMMIDIATE FAMILY KNOW AND WHERE SHES GOING. Not to mention they went against everyone's wishes and sent her to the worse rehab center around and it is listed in her paperwork that she is not to make any decisions of her own.

Give this star to this hospital absolutely not, because Vista Medical Center East is the worst hospital I have ever encountered. They are not about saving lives there about murdering people. 18 month old little boy sent home Doctor said he had a cold when he had meningitis and died less than 24 hours later as well as another little girl around the same age sent home n died from Meningitis. My cousin had a lump on her bronchial tube.They said she needed open heart surgery they did the surgery she was sent home then return to the hospital and ended up in ICU critical condition died a week later. She also had down syndrome and was only 20 years old.A dear friend of mine Just passed away at that hospital from a motorcycle accident all he had was a broken leg a cracked rib They did surgery for his leg he had sleep apnoea they did not monitor him properly he began to vomit loss oxygen for God knows how long they tried recessitation And send him to ICU on life support. This is pure negligence on this hospital and all of its staff members. I hate this hospital with a Passion and I hope and pray that they will be shut down.

Can't. Get any help from the black workers. The Philippines respect the patient's. That evening shift wouldn't even give pain meds or water for a very dry mouth all night long. The night shifty need to looked into on work ethics bc they have horrible work ethic. Hooray to the other races you all do great work.

My husband was in for cardiac observation. Hours and hours went by and Dr. Chow couldn't be bothered to visit. Awful. Is it the hospital or the physician? Ridiculous. Even the on staff physician and nurses were dismayed at his total lack of patient care / responsiveness.

I am truly shocked by the good reviews on this hospital, it must be paid reviews or people that work at this hospital.

my brother and his kids were in a really bad car accident and were brought to this hospital, first and foremost the staff were rude, arrogant and had a terrible attitude, they refused to keep us informed of my nieces medical condition, they lack of care, compassion and don't care for their patients specially if your are Hispanic.

This place is the worst ever unless you want your family memeber to die dont bring them there. I hate vista medical group they are understaffed and have a long list of wrongful deaths that have not yet been proven but justice will eventually catch up to them.

Last year I had an accident and went to the emergency room and they literally charged me for sitting in a chair, I do not recommend it. And now they are charging me and they did not give me any service. I do not recommend it

The slowest hospital in areas pray to be seen in hours or days of arrival

I had my first baby here. I was induced and having contractions that were 2 minutes apart much sooner than they thought and no one checked my cervix. I then got an epidural. About 2 or 3 hours later I threw up and kept telling the nurse something was wrong, but no one checked my cervix. A little while later, the nurse finally got the doctor and checked my cervix. The head of my baby was already half out!!!!

Then I asked about breastfeeding. They got a lactation consultant, who is certified based on experience and not education. She couldn't get my baby to latch. He bit me. I got moved to another room, and they checked his mouth and all they said was that his jaw was tight. I kept trying to breastfeed him; every nurse had a different tip. I rarely saw a lactation consultant and when I did, they were in the room for less than 10 minutes. My breasts we're bloody and bruised. I couldn't feed my baby. They told me to pump and I tried, but my supply was decreasing because of the lack of feeding. The lactation consultant fed my baby formula. I was devistated. The last day his mouth was evaluated again and more time was spent with me. I left with tools to encourage him to latch and I thought I was ok. Nothing improved. At 2.5 momthm, I paid an independent lactation consultant to look at him after asking about tongue tie to 2 different pediatricians, and discovered that my little one has tongue tie. The hospital should have evaluated this and fixed it when I was there. I was naive. The new family center is terrible, over worked, and uneducated. My breastfeeding experience was ruined because of them.

4 day stay ended with me discharging myself. Went in for pancreatitis. Sat in the waiting room in excruciating pain, hardly able to breath for 4 hours before making it back into the E.R once back there I sat for 9 hours getting poked by nurses who had no idea how to insert an i.v one of them missing my vein and blowing my arm up with fluids For an hour and a half before anyone came to check. 9 hours in enough pain I couldn't move, I was hardly able to breath. No one checked in to see if I was even alive at this point. (Pancreatitis feels like you're dying) finally made it to a room at about 8 am, and it's a horror film from there. Long story short, I would've actually 100% for real died had I stayed. The nurses are wonderful, but the DOCTORS HAVE ABSOLUTELTY NO IDEA AS TO WHAT THEY ARE DOING. Literally sat in a room while they doped me up and made my situation 10 times worse than it was upon arrival. You can express your concern untill you're blue in the face and they'll just give ya another shot of nod out and leave it at that. 100% do not reccomend.

I had a terrible abdominal pain, so I went to the emergency room. All nurses and the Dr. who take care of me for three days, were so professionals and amazing.

Here with dennis just had seven hour surgery went well aman

I came in to give blood for a glucose test. I called a day before to make an appointment, but they only do walk-ins. After giving lab order, insurance card and driving license to the registration person, I was asked to wait. Half hour later I was called inside. I thought that I was finally get the blood taken, but apparently I was called in to register. After another 15 minutes, I was sent to the lab. There I had to sign in, and wait another 15 minutes. Finally, I was called in by the lab technician to draw blood. It took 5 minutes. So, for 5 minute test, I had to wait for 1 hour, and talk be registered by 3 people. This is the most inefficient lab, I have ever been to. On top of that all, I was 36 weeks pregnant and fasting (no food, no water). I was extremely thirsty by the time it was my turn to give blood. I even had some stomach pain after I left.
I would highly recommend them to start scheduling appointment, and stop wasting patients' time. The whole lab structure needs to be rearranged. It just seems very wasteful to have so many people working, and be that slow - terrible service.

Awesome people. I had blood work and a ultrasound done last week and the staff there was helpful and patient even though I was being annoying and scared. Def like this place.

I took my daughter ER in hospital because she fell and she could open her chin so When we get there they telled us that the nurse will come and examine her She was calling in older people that came after us and they were taking them and am I has been one and as the receptionist at what time they were going and call my daughter she was bleeding and I just got upset and I went and knock at the door where the nurse was and she's like oh yeah you come in playing stupid. Then they take us in and the doctor comes and sees her and The nurse gives my daughter pain medication and an ointment to numb the chinhe took 2 hours before he could stich her, I had to last and are several times at what time to doctor was going to stich her?

Waited over an hour in he emergency waiting room. When bleeding, the place sucks.

We had our daughter delivered here.
The nurses were fantastic. The doctors and the staff were top notch.! I see Vista has received some negative reviews, You must remember that your not the only one waiting for help.

This was the absolute worst hospital I have ever been too! Dirty, (cigarett butt on the ER room floor/garbage on the counter)staff was rude & very reluctant to answer or help. Brought in by ambulance & sat in hallway for 30minutes before being shown to a room that had been empty the entire time. Sat in the room for 45minutes before being seen by anyone, did I mention brought in by ambulance? Charges on my bill for medication I NEVER recieved & tests I did not have. Would not take my dying enemy to this hospital!

Just a horrible hospital. I've came here sence I was a little kid... And still to this day the ER wait time is outrageously long. Then when you finally get to a room it takes another 2 hours for a nurse to even come in. Bad. Just bad.

Never going back ever again!!! My 17months son had a seizure last week paramedics came in and we decided to take him there, as soonest we came into the ER they took our information of course insurance after that we were in the waiting room for about 30 minutes, finally we were given a room where we stood there for about 2 hours without anyone coming to check on him, his vitals or ask us how were we doing. I went to ask them what was happening and they were all standing in the middle having their own conversations. Decide to take my son to Children Memorial Hospital (the best hospital, which they need to learn how a real hospital should be) in Chicago Downtown an hour away from there. The funny part is that I drive all the time by route 41 and they have a sign with the waiting time for the ER and it always says 3, 5, or 7 minutes which is a lie, been there twice and it always happens the same. Also is very dirty, the kids session in the ER super dirty the tables, chairs it reminds me of the old Cook County. They really need to improve everything, especially when they're dealing with peoples lifes.

I had a terrible back pain with cramps and fainting yesterday morning and had to call 911 since I got trapped in my bed and couldn't move at all. The ambulance took me to this hospital, and I was in ER until 10:45 pm. I had to wait forever until a nurse came and talked to me. I asked her to give me some pain medication because I desperately needed to use the bathroom. She literally told me "if you have to go to restroom get up and go'! I tried to move a 1/2' on my bed and screamed aloud and couldn't breathe from most horrible pain and cramps, and she told me to just walk to the restroom! I was in a very painful position on my side and wasn't even able to turn on my back. Then another nurse came and gave some painkillers, but they didn't work. I was in horrible pain and had to press the call button several times until he came back and started an IV. Then first nurse came and started grabbing my stomach that was hurting of holding the pee for hours. I got terrible cramps again and started crying - she yelled at me that I had to control myself! Just unbelievable. After the IV my husband basically carried me to the restroom. They did X-ray and ultrasound that didn't show much (they had to do MRI to see the herniated disk that I had). It was getting worse and the cramps and pain wouldn't stop, but nobody came for a long time even after I pressed the call button. At about 10pm they told me I have to get on a wheel chair and get out. I was chocked. I wasn't even able to get on a wheelchair from the bed. Then the doc came (for the first time!) and ordered some more heavy painkillers and after half an hour with great difficulty I was seated to a wheel chair, and my husband took me home. All the pharmacies were closed and I had to wait in pain until past 8am when my hubby brought me the strong painkillers they prescribed. We already paid $350 and I'm sure will receive a huge bill for their "help". Stay away from that place! Utter disrespect and negligence.

The nurses are very rude and in the emergency room you have to share a room

horrible! I went to the ER where they didn t diagnose me correctly, didn t do medical tests, the physician s assistant didn t introduce herself or help me, ignored my complaints, said they were giving me a prescription that they didn t and then didn t bill me and billed my insurance incorrectly when it was a worker s Comp injury. Additionally one of the nurses was loudly talking about a sexual assault victim. Don t go here. Go anywhere else.

Sometimes they're okay. Today was nice. But I had some not so good experiences here too.

My mother in law was seen by Dr. Wren and I have to say the care by her, Luz the nurse, the techs Kyle,, Jose and Alonso; CT & x-ray was incredible. They all took the time to explain to my family what was going on and what was to be expected . I cannot say enough about the staff in the ER and the care given to both my mother in law & family!

Dr. Kenji Oyasu was great took my daughter in for pink eye had her with a big smile. He is great with kids.

Most workers have to be friendlier and try to act like they care about their patients. I understand that you guys might see the same thing over and over and you might think is no a big deal, but the family members care and are worried about their love ones.

My girlfriend had a pain in her side and we went to the hospital. She was in extreme pain. We waited in the waiting room for about an hour. When we finally got in we waited for probably another hour without seeing a doctor and we decided to head to a hospital closer to home.

I came in at 5:45am in excruciating pain and the nurses were extremely nice as well as Dr. Oyasu. They got everything done in a timely manner and check on me often. Very happy with the service i received today.

This place sucks I've been waiting in the emergency waiting room in chronic pain for over two hours!!! Staff is rude and nobody seems to care about patients!

Let me make it clear that I have no complaints about any of the nurses or my doctors. They were wonderful. The nurses were very efficient in spite of being overloaded with all they have to do. I do have complaints regarding their nursing assistants. They often made more work for the nurses. On top of that the sanitary conditions of the hospital rooms were deplorable. In the room of which I was first admitted in, I only saw a lady use a Swifter and empty the garbage. However, I was only in that room for a short time, as I was taken up to the Cardiology ward stat. Never saw housekeeping once. Dirt was accumulated in the corners of the room, looking like someone just did a quick swipe...baseboards were filthy. The nurse's assistant emptied the garbage can. How in the world can this be good for patients with heart conditions, or any kind of illness? Then there was an issue with staff only having two machines for tests, one was down, and arguing in front of patients, (myself) about who gets to use the one. On top of that they kept delaying a test my doctor had ordered. One that I needed before he could do a procedure that was rather urgent. How in the world are they getting any accreditations?...Oh and I haven't received anything in regards to a survey. Wonder why? I also have an issue regarding admittance not listening to the fact of the doctor's orders to admit me immediately, and questioning me like they weren't going to admit me. If there wasn't a bed ready, then I was to go emergency, but she acted like I couldn't do that either. I was very weak, and finally lost my cool telling her I don't care what she has to do, I'm to be admitted. She had the doctor's orders!

My Mom broke her hip and was admitted to the 4th floor. The nursing staff and doctors could not have been nicer or more patient. Dr. Chow and Dr. Nalawi (Cardiologists) were wonderful and patient and explained everything very well.

The ER staff was wonderful as well. Ralph - PA was amazingly caring, friendly and patient. He explained things very well and did everything he could to make my Mom comfortable and tried to accommodate us as quickly as he could. We had a very warm and caring experience. The only complaint we had is that it took a long time to get a bed for my Mom after she was admitted into the ER.

Seriously, from the moment we checked into the ER we were met with extraordinary care. We are from out of state and while visiting family my husband needed his appendix removed. The staff in the ER, the surgery team, and the team in recovery were all so caring and attentive. They were sympathetic to our situation and made sure we understood everything that was going on. We asked a lot of questions and they were all answered. Thank you to everyone we encountered during our whirlwind 37 hour stay!

Worst hospital!!....E.R is horrible and ICU is terrible!!....Most Doctors and nurses don't care much about the patients...ICU Doctors be pressuring family members to make a decision on pulling the plug right away. Stay away from this hospital!!

I was sent to Vista Lindenhurst for an MRI due to insurance requirement. Following the MRI I had to see a surgeon at a separate facility. During that visit he stated he was unable to open the online images forwarded to him and stated he needed an actual disc with the images. I contacted Vista East medical records via phone to request the disc. They referred me back to the Lindenhurst facility. I then contacted the Lindenhurst facility and was told that I would be able to pick up the disc on Saturday or the following Monday at the Lindenhurst facility. I went to pick the disc up and was informed that they did not have it nor did they have a record of my request. I could not stay to hash things out due to an appointment with the surgeon and being on a tight schedule.
I just returned from an appointment with the surgeon, who needs the disc to determine course of treatment, which is now delayed longer due to Vista not providing competent customer service. It is bad enough I had to drive twenty minutes from my house to the Lindenhurst location twice, once to get the MRI and the second time to attempt to get the disc. But now my care is delayed further by poor customer service.

Dr. Oxqsu and my nurse Val were awesome came in so much pain and they took very good care of me!

I was having really bad pains in my side and went to this hospital, new to the area and this was close by, they pretty much knew what was wrong when I told them my symptoms but did blood and urine work and a ct scan, had me sitting there just about all day long when i got the bill it was almost $20,000 just for sitting all day long. Next time I'll cure myself.

Worst hospital in the area. Don t walk away from it but run as fast as you can. people here are just about the worst as it gets.

Dr.Oyasu is a phenomenal doctor! He handled my situation in such a timely manner and even had me laughing while I was feeling my worst. I'd be so thrilled to have him as my dr any unfortunate future visit I make to Vista. He knew what he was talking about and answered all my questions with no hesitation. My nurses were julie and lisa and wow they are great too. Awesome experience even though I'm feeling sick. The staff here is wonderful.

My experience at this hospital was amazing, I just had a baby on January 24 2019 delivered at Vista and it was great, my anesthesiologist was amazing so professional got my spinal block in 5 to 6 minutes didn't take him long at all didn't even hurt when he was giving it, I was completely numb didn't feel anything at all not even pressure, with my other 2 csections delivered at another hospital it took them about 25 minutes for them to finally find the spot for the spinal block and I felt tugging and pulling and a lot of pressure during my csection but not this time. The nurses were amazing so attentive so friendly and caring, the whole staff was amazing, and I just wanted to let people know because I see a lot of negative reviews about this hospital, I was so scared to deliver at this hospital because of all the bad reviews I read, but I can honestly say it was the best experience I've had during and after delivery I loved it.

The hospital needs a cleaning; the ER department is just nasty
The housekeeper mop with dirty water, and yes I've seen it with my own eyes.

Can in with chest pains at 8:30 pm and it is now 11:40 pm and I am still in the waiting room. It was full when I came them it got empty now it s full again and here i sit waiting

I have been to more hospitals and through more pussy just that I can count in my life. I have had a lot of traumatic injuries and experienced more than I care to think about. I had to go back to this hospital twice because the cats can broke on my first appointment. I was nervous because of the negative reviews but then realized that it's a lot easier for people to put negative reviews than positive review. I have a very bad injury and the tests are not easy to do because of your status of my injuries. I was treated with kindness care and professionalism beyond my expectations. yes it is an older Hospital, but I could not be more pleased with my experience. the radiologist that did my arthrogram before my MRI and he was just plain amazing. I would go back to this hospital or recommend them to anybody in the future. I have a very very damaged shoulder. this hospital got me in sooner than anybody else in the just a wonderful job. thank everybody at this hospital. Jeff Roti

A few weeks ago I went with my wife to the emergency room, they asked her for information if she had health insurance and the routine of checking temperature and pressure, and she went from there to waiting to be called 4 hours later and we are still waiting for her to call so we asked what how much longer did we have to wait and they told us that they didn't know they were busy so we left now we have a hospital charge of almost $ 400.

I took blood work today on right hand and my arm they didn't clean the area of it. Now my right hand hurting me and infection. And she had to point me twice in roll. She didn't have to point me twice. She needs to more careful.

The worst Hospital had ever seen the staff I mean rude you don t really care about the patient It s disgusting

Bad only two doctors with whole er lobby full. And others just standing around on they're phones

Takes to long to get seen by a Dr they just walking around talking not working at all

Very friendly staff and very informed. Won't leave your side till all questions answered...felt very comfortable and safe...like being at home and having a nurse at home. Would definitely come back, if need be. Thanks Vista staff.

Absolutely the worst experience ever. I need knee replacement for both knees in November of this year and my doctor does his procedures there.I will insist on a different facility. I would not bring my pet there.

Very poor service
Worst medical experience
Had to waif over two hours to first see a doctor and then more waiting and waste of time

Did great my daughter was upset to come in they worked with us made her feel comfortable and found the prob got us right out in our and was great thank you!

Try to make an appointment. This Skype bs. I've never seen such an unprofessional from a hospital

I rarely write reviews but am so frustated,mad etc.I was there for three days and I feel it was a waste of time I was not treated appropiately..Staff at the ER were wonderful.The problem started when i was admitted to the 4th floor they had me there with morphine every 3 hours for three days without trying to find the problem after the third day they just said you need to follow up with your primary doctor..There was only one staff that would make me feel comfortable and i truly appreciated..Not a hospital that I would recommend.

After personally dealing with Loretta I can see why this place has 2.5 star rating on google. The customer service is awful. I work for a provider and was looking to schedule a patient for an MRI. Loretta seemed to be annoyed she was asked to schedule a patient. the entire experience was just bad. she lacked proper training and just basic mannerisms.

This review is in regards to their medical billing department. I was seen there after a car accent in December of 2014. I provided my medical information however, the accident was not my fault. Shortly afterwards I tried to provide billing information for the person responsible for the accident therefore responsible for the bill. I have continued to do this for the past year, and unfortunately continue to receive bills. I no longer have the original bill therefore no longer can find the billing departments contact number. The one on the website is never answered.
Sadly this isn't the only billing issue I have had with Vista. Their "Insurance verifies" do not take the time to contact or actually verify that serves are covered and have contacted me for "payment" in advance and had me cancel a completely covered procedure.
The staff at the hospital in Lindenhurst are amazing, its sad that I can no longer use there services because of their continued billing issues.

I come in from the emergency care in lindenhurst without any problems. They move me to vista east and this clown PA is just being the rudest person I ever come across. Now the last thing I need after a minor stroke is this. No food? The bed cant be shut off all I want is sleep at this point. The part I did understand is they would not let me go have a cigarette. But if you won't feed me or shut my bed off from the horrible vibration. Look away for 10 minutes so I can have a smoke.

THEY LITTERALY LEFT MY BROTHER TO BASICALLY ROT THEY WOUOD NEVER CLEAN HIM DIDNT PAY ATTENTION THEY WOULD PLAY AROUND IN WHEELCHAIRS THEN WHEN WE ASKED TO TRANSFER TO ANOTHER HOSPITAL THEY SAID NO HED OKAY HERE THET JUST WANT MONEY AND I HOPETHEY RUN OUT OF BUSSINESSS SOOON

WORST EXPERIENCE EVER! Went to the emergency room and there were fights, people throwing chairs, cursing the staff out. SECURITY IS A JOKE. They just stood around like they were scared of the people. Not to mention the wait time was horrible. They need to throw the whole place away!!

I went here with an excruciating side pain and waited almost 2 hours to get a room and then another hour in the room and I didnt even get to see a doctor. They just let me leave and I drove another hour home to an ER in my area.

Horrible hospital!!!! i had my son there in 2010 and they have the worst service /nurses /staff ever! the doctor that delivered my son had barley woken up before he came into the room. while giving labor the doctor broke my sons collar bone and when i asked them for a APGAR score to see how my son was doing at birth they had no clue what i was talking about !!!! DO NOT EVER HAVE A CHILD HERE ! I cant believe that they are trusted with infants lives and have no clue what they are doing, after i had my son they through me a room that had bars on the windows and looked like a jail, they even told me my husband could not stay with me and gave me a room-mate !!! ridiculous !!!! never again will i go to this horrible place.

Absolutely horrible experience. Took my newborn son here to get lab work done, and one of the nurses, Pam, we dealt with was coughing onto her hand, didn t wash them or sanitize them before going to touch him before we said something before she did, tried multiple times to stick him and couldn t, and 2 other staff members had to try before failing and coming to the conclusion to stick his heel. The room we were in was not clean, and the waiting room was also dirty.

My 82 yr old grandfather fell down a full flight of stairs and shattered his shoulder .....well the ER doctor...Dr. Patel suggested we take him home with a sling for his arm, and to continue his blood thinning medication that same day. .more than 1 week later the man is still bleeding ..had to have a joint replacement....and now having other issues, this place is a dump, worst hell hole in Lake County.

We were here with my Father in law and we had a Horrible experience with the ICU. Some nurses were OK, some didn't have a clue what they were doing. Alarms would go off and no one would come in for 15+ minutes. At one point, he was sedated, my husband and I were sitting in chairs away from him, not saying one word. All of a sudden, his ventilator alarm started going off and he was choking and gurgling. My husband got the nurse. She said we needed to stop freaking out. It happened a second time. We didn't freak out. The third time it was continuous so I went to his side. His eyes were wide open, half rolled back, as he was choking. The nurse came In and said "you need to stop talking to him and touching him; I'm going to increase his sedation" like I said, we were quiet as could be and had not been near him; it just happened all of a sudden but we got the blame for it; plus no one was touching him at all when she said that, nor when the choking started. All the nurses and doctors gave us contradicting information the whole time he was there. They seemed to ignore the paperwork from the ambulance stating his allergies and gave him 2 of the 3 meds he is allergic to. Two of the doctors admitted the allergic reactions could have been the cause of some of his additional, life threatening issues. But they claim they "didn't know". They would've known if they had read the paperwork from the ambulance. He already had 0 faith in hospitals and Doctor staff and now I understand why. He was here for a job so he had no choice which hospital to go to when the ambulance was called. We would've had him transferred if we thought he could make it to another hospital. Don't risk your life or your loved ones life at this hospital if u can at all help it.

Their billing department does not know what their doing. I called multiple times saying that my dad is my guarantee to get him off my bill and they still haven t done that. Do not come here I would rather stay home sick than get the worst care from here.

This is the was the worst hospital stay I have ever. When I got there the miss diagnosed me, they made my stay there for 4 days , then told me they didn't know what was wrong and sent me home. All so they can charge me more money because this hospital is losing money and try to scam the people they are suppose to help. Also i was sent a bill more than 4 months after my stay even though I had already paid it off.

I came here with a heart attack. Within 45 minutes they had me prepped and ready at the Cath Lab. However, post procedure care can vary. I had a great experience with the ICU staff and other personnel that I worked with. Great response for Cardiac trauma.

Waukegan location was absolutely awful... I came in close to over dosing... it was nice that nurses rushed me back right away but when the Doctor came in, he said he was gonna start procedures than kicked my bf out of the entire hospital for asking what procedures where going to be done...and listed "refuses visitors" on my file (my sister had a hard time getting in to see me)...after that I saw ZERO doctors for the rest of my 14 hour stay period...only nursing staff who gave me no idea of what was happening...after being there for 7 hours I was told I could not be released because poison control wanted to monitor me for 6 hours and my blood pressure was still low... finally after shift change I got a nurse who explained what was going on...

My grandmom past and they really did not try there hardest to keep her here

Very VERY SLOW. The staff is rude and unhelpful. I waited almost for hours just to be called for nothing. I will never return to this hospital. Please travel the extra mile and avoid this hospital if possible.

Horrible place They are charging me a lot of money about something that it s not even true.

The nurses were horrible for my husband when he was there and in a lot of pain. The nurse made him reach for his pills in a way that was very painful, when she could have easily given them to him. He ended up accidentally knocking the pills onto the floor and the nurse was a jerk about it.

I delivered at Vista East and received excellent care! Dr. Chen, all of the delivery and lactation nurses were phenomenal (especially both Bri's and Tori)! Everyone was very informative and extremely attentive even with their busy schedules and multiple patients. I can't rave enough about my experience.

Recently had my yearly checkup with Dr. Snower who is part of (VPG) Vista Physician Group. It was a very positive experience. The front office was very friendly and helpful with questions I had. Dr. Snower's medical assistant made me feel comfortable while she did the intake process before Dr. Snower came in. Dr. Snower is always very pleasant and caring. She takes the time to listen to you, do a great exam and make sure everything is taken care prior to leaving the office. Thanks for helping me meet my health care goals.

Came to the emergency room with a broken toe. Didn't offer a wheelchair, and didn't even offer an ice pack. They just watched me trying to hobble around... Then referred me to a specialist who doesn't even take my insurance.

Dreadful service!!! If you re here for a covid test before surgery, you ll have to wait at least an hour! The receptionist doesn t keep track of who gets here first so I had to ask multiple times to go back. Meanwhile, everyone else Who got there AFTER me was told to go back before I did. Awful service! Maybe use a number system to keep track of who is next or something.
Once I was sent to the back, I then waited ANOTHER hour to get the test done! Go somewhere else if you can! Their service is awful!!

My son did not pass his hearing test. when they called me back to reschedule jen From pediatric threatened to get a caseworker Involve if I did not reschedule.

I was having a really bad head pains and Dr.Oyasu and Nurse Bevenice or Berenice did an awesome job they made me feel comfortable and helped me with my problem keep up the good work

Amazing staff! During my visit at Vista East, the ER staff were very attentive and willing to provide comfort. Not only was I treated with excellent care but they were also very nice to my family who came to see me. 2 techs, Nadia and OJ took me upstairs and had to move me to my bed due to being so weak (and I am a bigger woman).They were so kind and understanding. There was another young man, Jon I think, who carried my walker up. Great customer service at this place 10/10 would recommend!

Flor was rude, condescending, and not very welcoming.They should really look into hiring new staff. There was a couple of nice nurses, but other than that, most of the staff gave you attitude.

We are there 3month ago..I have got best experience service in labor department..thanks to all nurses

I would like to share the extreme disappointment in my family's Victory/Vista experience...ever. We took our father to the ER facility in Lindenhurst on Friday morning, 7/4/2014. What a superb experience. We were told at this facility what needed to be done with our father's hernia surgery...plasma, vitamin K, etc. Once we arrived at Vista and my father was assigned to a room (514B),it was horrible experience. He was in a tremendous amount of pain. He was uncomfortable, tired and agitated. He was placed in a room with a patient who we believe had special needs...groaning and yelling, and his IV alarmed continuously with no attention or assistance. We had to press call light button for assistance. After numerous hours of this, and my father still hadn't received pain meds, we asked to have my father moved to another room. Thankfully we were accommodated. My father still hadn't received pain meds. We had a hospitalist on the board along with the surgeon, who, the hospitalist never rounded or called back in reference to my father's pain. Once moved, a different shift hospitalist visited my dad, however, it took the surgeon to call in the pain meds (I heard that personally through report from day shift nurse to night shift.) My father, 13 hours after arriving at an emergency care facility, finally had his surgery...Dr. Scheer!!!! Superb. After surgery/recover, my father was taken back to his room, 514B, where he was lifted by sheets (tech forgot transport board) in to his bed. The nurse came in and said she would be back. My father, with heart/blood condition, lay there with NO MONITORS, IV,...NOTHING!!!!! We had to demand to the nurse's station that my father get the necessary equipment to monitor his heart and vitals, ESPECIALLY after surgery. After my father was hooked up, I decided to spend the night with him because I did not trust your hospital staff to care for our father. VERY, VERY UNFORTUNATE. Then, upon returning today, we see a sign on his previous room door ... STOP...CONTACT PRECAUTION. So, you had an empty room and decided to place our father in a contagious environment (MRSA?!!!) This is absolutely pathetic and unacceptable. We will never, not even if dying, be under the care of VISTA. Your surgeons were great and will follow them to Condell in future if needed. Serious staff, work and care need to be done at this hospital. We did have Bev and Tony who were really good,rounding hourly.

I was charged 846$ for simple two plane chest x-Ray. On top of that Physician sent additional charge for reading and review. Unethical provider, Milking Medicare, does not care about their patients. Save unnecessary stress and money, stay away from this provider

Doctor on call was rude and condescending for all of the 5 minutes he was available. Nurse wasn't seen for over an hour even after request. Patient was not rehooked back to monitor after a test was done as he was supposed to be, blood was never drawn in a timely fashion, and obviously, rounds must not be done in the ER either because noone bothered to check in...very dissatisfied.

I'm completely blown away by the genuine caring, professionalism and knowledge of Christi Simmonetti (RN) who made my stay at Vista East Medical Center a positive and healing experience. She went above and beyond the call of duty to attend to my every need, both medical and non-medical. Her upbeat attitude, positive outlook and complete competence is amazing. Christi is a great representative of your organization. More people in the Nursing profession should be this exceptional. Thank you Christi for helping me. You have a very bright future and I appreciate all you have done for me.