Virginia Educators Credit Union Reviews

Employees don t answer phone calls, return voicemails or respond to emails.

I wish I could give zero stars. Customer service is awful. Good luck trying to reach someone by phone. Unbelievably impossible!

Poor costumer service and very bad at answering phones wouldn t suggest having a dime with these incompetent people.

One of the members of this particular bank stole my checking account number and used it to make a recreational transaction. Someone who is getting paid to protecting my money, is committing fraud. This is unacceptable and I am only writing this review to caution others against this.

It took hours before I could reach customer service.

This place is horrible the only reason I'm still with this bank is because I have a loan with automatic withdrawal. But I have ordered a debit card because I have a joint account with my husband it took nearly two months to finally receive. The customer service here is awful! And everything in me trys to not call these people. They are not for the customers at all.

I agree with some of the previous reviews posted in regards to trying to get through to someone at this bank on the phone. I've called numerous times on different occasions and never seem to get through. I don't understand how or why a place of business do'not answer their phones during business hours.

Horrible experience here. They are slow to respond to request and never answer the phone! I tried to order a replacement card 4 Times in 6 weeks and still have yet to receive it. Highly disappointed!

I have been calling and leaving messages to ask someone to call me back for almost 2 months now. everytime I call I get transferred to a voicemail. I do not recommend this place. Your business isn't important enough to them to call you back to help you out. I live out of state and it is not possible for me to go in to talk to someone. I have asked when I call to be transferred to a person and not a voicemail. It is impossible to do business with a voicemail.

When Robin worked here, it was great. Ever since she left, it has been hell trying to reach someone to speak with. They never answer their calls. They tell you they'll send you something and never send it. They're downright the worst bank to work with. I still don't even know my account number because they will not give it to me. I am closing my account now.

THEY WILL TAKE YOUR MONEY!!! My mom was used VAC for banking for over 20 years. When I left to college, she put me on all of her accounts in case something was to happen to her. This is a sad story because the poor treatment and customer service came directly after the passing of my mom. I currently live in Arizona and my mom lived in Virginia. In October, I received a call from my mother s doctor informing me that mom was terminally ill and didn t have much time left. I returned to VA to stay with mom while she was in hospice care. I stayed with her through the duration of her hospice care which took about two weeks. While mom was in care, I had to take care a lot of her financial obligations because she was no longer able to do for herself. After she passed, I went to the VAC location with her death certificate to close out her accounts (I was already listed on her accounts). I was directed to a lady in upper management. Out of all the companies I visited to take care of my mom s business, every last one of them at least had the decency to say my condolences or sorry for your loss or something to that affect. This first thing this lady mentioned was my mom s past due balances on her credit card and never expressed any type of care or concern for the situation. I knew at that point that my mom trusted the wrong people with her money. The lady told me that for some reason that they could not close one of the three of moms account which was her savings account. My mom had been on scheduled payments of a lot of smaller increments to pay off the card. A few weeks after I left VA and the bank, I received notice that a large lump sum of money had been taken from my mom s account to satisfy my mom s credit card debt with VAC. My mother had secured debts that still needed to be taken care of, but VAC took upon themselves to take money that was sent to now my mother closed checking account, then moved to the saving account and took nearly all of it, depleting my mom s account. VAC could have contacted me, but they didn t even try. They just took the money that was earmarked for my mother. When I saw what had happened, I called the bank. The first rep that I spoke to was the only rep had the decency to say sorry for your loss. The lady I spoke was immediate hostile (probably the same lady from before) and told me that she wouldn t be able to speak to me until she got the VAC lawyers involved. True story! I wanted proof that the bank has authority to take money from my mom s (now my account) without permission. My name was on all of my mom s accounts for close to 10 years and the bank didn t even think to notify me. The lady did tell me that they had the authority to take the money. I was supposed to receive a call back about proof of this authority. I am still waiting on this call or any proof. This bank obviously has poor leadership in place. I would advise anyone to place their money with a bank that secures their money, not takes it. I have read the reviews and find it odd that anyone that says anything positive to say about the VAC. I see that most of the positive reviews that I have read, have no written responses or give very little detail. Take my advice. Use a different method of banking or read the fine print.

Deposited a check and a week later had to call repeatedly for hours until I could reach an associate. They told me my check would not clear until another week later. Extreme inconvenience. They are threatening my livelihood. I had to transfer money from my savings account just to get by. Abhorrent service that almost left me starving and destitute.

Fraudulent charges to my account for an electric and gas payment. Credit union would not refund and insisted that I contact the gas and electric company to get credit. That is idiotic since I did not have an account with the gas / electric company to tell them what account the fraudulent payment was posted to. I had to write to the CPFB and the State of VA comptroller. They government agencies responded in 7 to 10 days (amazing) and magically VECU refunded the $$$. Meredith Lochstampfor was main one. She was worthless.

Well, after waiting 2 months for my debit card to come in I called for a week until I got somebody to call me back at another time. They send out the new card which came one month later and I'm still waiting for the rest of my information so I can use the damn card . To top it all off the branch that I would use has been under renovation since the day after I joined. So I have been completely unable to access my account . And it's a hundred percent do to their incompetence

Worst bank I ve ever been with, they don t know how to answer the phone nor do they know how to handle simple things such as why my card was frozen for spending $100 dollars on bills. They have no communication skills and if it wasn t for Meredith I wouldn t have stayed with this bank for as long as I have. Today I m closing my account and taking my services elsewhere.

Very caring and helpful. Were very attentive to my needs. Professional and friendly.

Worst experience that I have EVER had with a bank. I have been calling for over a month now trying to get a form faxed to me. I have left dozens of messages and not a single one has been returned. The one time someone did actually answer the phone they were short and rude with me but assured me that a supervisor would call me back the same day. Of course no one ever called me back. DO NOT DEAL WITH THIS BANK.