Village Networks Review

Fantastic company, very efficient and extremely friendly.

We have had a really positive experience with village networks. We live in a very remote village and we were told that village networks can provide us with one of the best services in the area. We haven't been let down, the internet connection has been brilliant the whole time and the service has been great. Thank you for providing internet for us 'out in the sticks'!

Very prompt and professional service and great internet speeds so far

Excellent response to a connection issue. Personal contact and tech engineer on doorstep within the hour and connection restored promptly. Thanks Village Networks.

Generally, the wireless link service works well, even if its speed is what could be expected.
Recently however, we had a severe degradation in service, sub 1Mb speed, dropped packets etc. I sent a support request and left a phone message - and heard nothing and discovered more from chatting with neighbours who were also affected. There is no service status page to inform customers of current issues or proactive messaging (Gigaclear do that) - and it wouldn't be hard to do something simple. Yes, sometimes if you ring up, there is a recorded message outlining current problems. But this is 2021, I shouldn't need to call a telephone number to find if there are issues. Normal service resumed after 4-5 days, but only after ringing again did I find out there had been an antenna change which required tuning. An internet service provider should be ahead of the game on keeping customers informed of service issues, but VN's service approach is probably 20 years out of date!

Due to the location of where I live fibre broadband was not available. Copper line was installed but could only provide 1mbs.
Village networks was able to provide more mbs. Working with village networks to see if can maintain a steady mbs but it s still better than copper broadband.
Thank you village networks.

The personal service offer by Village Networks has been second to none, and the service they are providing me is exceeding both their estimated speeds and my expectations! Thank you very much!

Been with Village Networks for 4 years now, they ve always given us great service, same team there who are always ready to help.

A great broadband provider. I have received a reliable and professional service for several years now. The team are always on hand to deal with any issues. One of the best things is that you can always speak to someone - a rarity these days! I would struggle without them.

Great service, fast, efficient and courteous. Very reliable internet which has really changed how we use technology in our house. No dropouts in the first couple of months and no reason to feel that will change. Highly recommend to anyone in rural location with poor cabled internet