VikingCo Reviews

Thanks Mobile Vikings. For your constant accessibility, commitment and great customer service.

Best provider in Belgium! Consider the positives over the negatives.
Only downside: slow roaming (1 day) in France.
Plus: Protection against additional costs when roaming outside the EU (eg Switzerland), not with Telenet
Plus: good customer service, not at Orange

So far tees satisfied, customer service by WhatsApp effective response in less than 10min. 15 / month unlimited calls and SMS + 5gb of data. Depends on the Orange network so very good coverage. So far, very satisfied.

It was very nice experience visit the office !! All the staffs are so nice, Thank you very much for helping efficiently always !!

to avoid as much as possible often there is no internet imagined for 24 hours I have no 4G on the other hand all your pay is in order and at the same time Friday Saturday Sunday always between 6 p.m. and 11 p.m. there is bizarre 4G

Up to a year ago Mobile Vikings was the best choice if you used more data. Unfortunately, after the takeover by the media, it has deteriorated enormously. Meanwhile had several problems that do not dissolve within a normal lead time.

The first problem was that the prepaid cards were no longer automatically reloaded if they came under the set credit amount. Telephone contact wanted but received a link that they only via the site or facebook tickets because there was a backlog. Through the mail a lot of whining about an invoice that I had to send in while it was not yet made. Eventually it took more than 3 months before this problem was actually resolved.

Second problem was that according to the data from my mobile phone I used 1.52 GB of data. Mobile Vikings claims that I am more than 54MB on my 2GB subscription. Even after showing that they are wrong they do not want to compensate and even give wrong information. For me this smells like scams!

I have been a Mobile Vikings customer for two years and I want to take a moment to say that I am an extremely satisfied customer. Very rarely do I have a network failure, which you can encounter with any provider. As long as MV keeps these prices, I will remain a very satisfied customer.

Very bad provider. Was a really top provider a few years ago, but nowadays they are cheaper to work and the support service has dropped all the way to a new low point. Several times had problems with both a work phone and a private number. The quality of their services has become very poor and unfortunately they are no longer recommended.

- Regularly no good internet
- Regularly had no connectivity abroad
- Poor service to customers who have been loyal customers for years

Look for a slightly more expensive provider with decent services.

After four weeks of calling, emailing and Facebook messages, finally a new SIM card ... but it does not work, but with the bus from Voeren to Kiewit, three and a half hours on the road, after a conversation of half an hour the card appears to be deactivated because a second one has been sent .I get a third card and would have data within half an hour.
Called Monday with my father's phone, apologies everywhere, they had given me the wrong SIM card. Last Tuesday I finally activated an activated card, on Thursday another SIM card in my bus ... # goberserk

has been with MV fantastic provider for a few years now and no one can imitate their stunts !!! very satisfied for that. always best internet never had any problems with it. I have had proximus and mobistar in the past but then poor quality internet or not being able to make calls or hisses and far too expensive, MV is and remains the best!

I am so impressed with Mobile Vikings and their service! It get 5 starts!
I ordered my prepaid SIM card yesterday and today I am already using it!!
I received the SIM and migrated my number in about 24 hours time.
Thank you for the speedy delivery and prompt help!

Billing of international call charges, without calling an international number, procedural and ineffective. Go your way. You have to put a star to post the notice, but they are worth less.

Viking for almost 10 years, I am very satisfied with the services offered by Mobile Viking. The technical service is always cordial and efficient. In addition, subscriptions follow consumer and market trends.

No customer service disregards the customer !!!!!! Catastrophic network
Operator who steals the customer
To flee

Since my switch from Telenet to Mobile Vikings I have never had decent mobile internet, Edge not even 3g

No customer service disregards the customer !!!!!! I put a star to not put zero

I have not been a customer with them for several months due to the ongoing mess with their network. Yet at one point I received a 'service email', unsolicited! Upon my request to delete my data, I should now email a copy of my ID card. Absolutely not necessary, according to Test Purchase. Yet they keep asking me for that copy after repeated emails.

Hello,. the attention is very good, they serve you carefree, they are very nice, the site is very nice, if you have a problem they solve it quickly it is a very efficient office



Hello,. the attention is very good, they serve you carefree, they are very nice, the site is very nice, if you have a problem they solve it quickly it is a very efficient office

Nobody will answer you by email. 0 customer service ... nothing really works on their site except the payment .... the advantageous points of never adding .... very above .. I ll leave this network is expensive and there is no service provided in case of issues ... they never replied to my emails ... Its just a poor service like Belgium does best.

Excellent customer service. I immediately received a response via Facebook at 8 pm. Very nice.

Good help desk! But no more invoices for prepaid cards, does not make sense.
Moreover, the advertising irritates immensely ... So dear friends, thanks for proven services ... Our company goes elsewhere

Unbelievable ! Pleasantly surprised and satisfied. I have tried everything in Belgium and it doesn't get better !! I travel a lot and no problem at any time.

You think you bought a Sim Card for 15 and it is possible to use your 4gb data directly? Nope, you first have to top up another 15 because the card itself costs you 15 bugs. Are you kidding me?

Am already 4 years at Mobile Vikings and very satisfied.
Do not understand why someone wants to stay with the others?

Been waiting to get my Prepaid card for 5 weeks now. And they keep telling me to wait, problem with carrier, etc.

Both a provider and employer, low wages and expect too much flexibility from the people for what is being recovered.

Super services, finally a network which bills each month the same thing finally a true unlimited on all the Belgian networks, look more Viking mobile, conquered as well for the pro as for the private ones, GL Control asbl

scandalous service, do not take their phone by the crowds for several weeks but refer you to email, twitter and facebook with the promise of you within 24 hours to help ..... they read their messages yet not even. Incompetent provider. Do you want to be and remain accessible? Then choose another provider.

The price of the unlimited subscription is perhaps not expensive my when ok we receive the invoice it is well something else I do not understand I hardly ever go and do not go much on the net and I receive invoices up to almost 40 I do not find its normal thank you

I love it, I don't understand why we can go elsewhere!
Everything is perfect

Provider with good services and good offers, definitely recommended!

At first sight I was very happy with the services provided by Mobile Viking.
I have not opted for automatic top-ups every month but do it manually on their application when my credit has expired. In this way I sometimes manage to last a little more than a month with each refill. It happens now that every time the month ends but I still have credit (and so I can postpone my recharging date by a few days) my 4G network slows down and ends up not working anymore, even though I still have credit left on the application!!

I sincerely wonder if this is not a Mobile Viking manoeuvre so that I can reload my subscription more quickly.

Companies that offer a service. Then delist the service, but don't bother to refund your deposits. Shouldn't be in business. Just my opinion. ;)

Lost my phone number during an internal migration to a new platform. Refuses refund of my prepaid calling credit.

Great provider. Sometimes some small hick-ups in network, but the most important: they are really customer centric. The engagement, flexibility,... to find solutions,... Awesome.

Mobile phone is stolen SATURDAY during the day, reported to the police, immediately request a SIM card via the Mobile Vikings website ..... Because they have no customer service during the weekend. I can wait until THURSDAY to receive a new SIM card. That is the standard procedure and the best they have to offer in terms of service. Customer can knock on the chin while meanwhile .... 5 days. Or change to other telco.

Unbelieveble bad support last half of year. Didn t have help and answers from support almost month and still its not sufficient.

Best company in Belgium. Best costumer services. Best prices. I love Mobile Vikings

Completely incompetent service wasting hours of my time on their problems. Incapable of fixing simple network issue for over month.

Friendly mobile company and has cheap prices for internet and calls

Great company with passionate employees who are willing to welcome their customers with open arms and help them at all times. Harr Harr!

Great customer service. Good mobile phone provider. Inexpensive but quality data plans. Roaming abroad is also inexpensive. Mobile Vikings Lab is also a plus point; interesting projects.

Customer service more than deplorable.
I contracted a subscription at the beginning of January to have a private number. I never used this subscription, because having two phones is complicated for me. For 4 months I paid 10 euros a month without using the credit. I therefore decide to close my contract. And as if by magic while in the previous months no surplus there I receive an invoice for so-called SMS left in France. So run away from this thief company.

You will always be helped here. Great Mobile Provider! Become a Viking now !!!

When switching to, for example, a subscription with Proximus, they will not refund your remaining call credit .. You better wait until it is used up ..
Say it's in their terms and conditions.

Worst service ever! At the 28 of december my sim card has lost service.At the same day I've made the request of a new card and it takes two weeks to receive it. After the activation of a new card service still is absent.
I did not receive from support any clarity or estimated time of renuwal of work of my card as of 24.01.

Network down again, I'm changing to another company.

Excellent customer service! Thank you @mobilevikingsBE for not responding in any of your contact points (email, facebook, twitter) and making my phone unusable for 48 hours and counting. oh, and thank you also for replacing customer representatives with chat bots!

The best operator in Belgium. The cheapest and the most adequate. I'm in love with their technical support: they are friendly and advised me a way that is more comfortable and cheaper for me, not for the company. And all of them speak English.
Support answers on Facebook messages even in weekends.
I traveled to Germany with their sim card - and didn't pay for roaming!
So... Guys, thank you. Be awesome.

Upd. The only unpleasant thing: it's a bad idea to START with the mobile vikings. The best way is to buy a prepaid sim at Base or wherever, use it and then switch to Vikings. Or you will have to pay 15 euro just for registration.

Customer service is less good.
Paid twice for the same invoice.