verhaleninc.com
This letter is to inform you that we are dissatisf...
This letter is to inform you that we are dissatisfied with purchase and installation of Pella replacement windows by Ver Halen Inc. The windows in our house are 30 years old and we were interested in a full frame replacement of windows and patio door in portion of the house. We had several meeting with the Sales Rep. from the company Mr. Steven Marsac and discussed multiple options for the project. However, it was not explained that there are different options for window replacement. The proposals as well as the catalogs provided by the company did not explain the difference between full frame and pocket replacement. We have signed the contract in good faith expecting complete replacement of our existing windows including the frames. After the 1st day of installation we realized that replaced windows are pocket fit replacements and leave the existing old window frames. This was not what we expected and we were dissatisfied that this form of replacement leaves the old rotten frames in place and provides windows with the glass area smaller then the original windows. We have put a halt to further installation and requested from Ver Halen Inc. a new stet of full frame replacement windows. My wife and I discussed the problem with the representative of Ver Halen Inc. Mr. Scott Gutowski, but he has not been able to provide any options beside the pocket replacements.
