4 years ago
Incredibly disappointed with the service I receive...
Incredibly disappointed with the service I received from Venus Victoria by hair stylist Samantha. I went in on a Wednesday evening to get my dead ends trimmed off and I came out with an AWFUL hair cut. She told me she was going to cut the ends and do something to my hair to not make it so flat, and I came out with blunt ends (which I explicitly said I don't like at the beginning of the appt) and terrible terrible layers. I was mortified when I got home and tried to style my hair on my own and realized the damage that had been done. I spent all night searching for new salons and by the next morning I was on to hair cut number 2 to try and salvage what we could. I ended up having to cut off all my hair (I now have a short bob), which was my worst case scenario because I was trying to grow my hair out for my wedding next year (which I also explicitly told Samantha during my appt). When we called Venus Victoria to tell them about what had happened, they would not give me my money back (which I would have used to put toward my second hair cut) but instead offered me a pedicure. If this salon cared about customer service they would have done more to try and remedy the situation. Instead, they've lost 3 clients and gained a negative review. Unfortunately I would not recommend this salon to anyone looking to get their hair cut.