Is half a star a rating,,.. the only thing good about this shop , looking at it from the street. Owner operator and small fleet owner beware. They will not fix what's broke , and you will discover a new issue or two after trusting Velocity with your truck.
I'm pretty much a regular here. I've only dealt with the parts department though. Both depts are great with customer service especially the will call guys. ( Jose, Alex, Mauricio, & Carlos) They are always on it & very knowledgeable. On two occasions they had my parts ready by the time my number was called. (They are also comedians). Mostly there is always a wait time, but they're always packed. No complaints. I love going to Freightliner!
Bad experience. No communication. Pulled MECHANIC off my truck to work on something else. Then lied to me about it. Will never go back.
Good work.... good Value, not much more..... for my needs.
This place is extremely disappointing. Our company will never use them again. Took a company truck in for servicing. We had to pay a deposit of 50%, when finished we gave them a company check for the balance but they did want the check as it was not "on their list of 10 banks". They said it would take 20-25 days to clear the bank, in the meantime our truck would sit in their lot. We had to make other arrangements, we have never had a vendor not take our check due to the bank it is drawn on. Ridiculous business mentality.
Staff conducts themselves in a professional manner, however the wait times for vehicle pickups is unacceptable as it takes in excess of 30 minutes waiting for an "escort" to pick up a vehicle and has yet to be improved.
VVG parts department has made some remarkable improvements over the last couple of years. It used to be a frustrating experience trying to place an order or getting the information I needed.
They seem to have stepped up their game by offering much better service and getting our parts in a timely manner.
My only complaint is it would be nice to call the location that I prefer dealing with. As it is, any phone call is routed to whatever location is available to answer the phone. They will place the order through whatever location I choose. But sometimes its nice to deal with the same person from one location as they get to know my ordering habits.
Do not recommend! Lack of manners, rude discourteous behavior, long wait on the phone. Worst vendor we have for the company. And not Whittier either, as they are under same company. This was a terrible experience for our company.
thank you carina for helping me you are very professional with your work I recommend it thank you again
Velocity Vehicle Group is a leading truck dealership company that operates across California and Nevada. With years of experience in the industry, Velocity Vehicle Group has established itself as the largest truck sales, parts, and service dealers in the region. The company also boasts of being the biggest bus dealer in California.
At Velocity Vehicle Group, we pride ourselves on providing our customers with top-quality trucks that are built to last. We understand that buying a truck is a significant investment for any business owner, which is why we offer only the best brands in the market. Our inventory includes new and used trucks from reputable manufacturers such as Freightliner, Western Star, Isuzu Trucks, Hino Trucks, Fuso Trucks and many more.
In addition to selling trucks and buses at competitive prices, Velocity Vehicle Group also offers an extensive range of parts for all types of commercial vehicles. Our team of experienced technicians can help you find exactly what you need to keep your vehicle running smoothly.
We understand that time is money when it comes to running a business; therefore we have made it our mission to provide fast and efficient services to our clients. Our state-of-the-art service centers are equipped with modern tools and equipment needed for repairs or maintenance services on your commercial vehicles.
At Velocity Vehicle Group customer satisfaction is our top priority; hence we go above and beyond to ensure that all our clients receive exceptional services from us. We have highly trained staff who are always ready to assist you with any queries or concerns you may have regarding your vehicle purchase or servicing needs.
Our commitment towards providing quality products coupled with excellent customer service has earned us an outstanding reputation among businesses across California and Nevada. We take pride in being recognized as one of the most reliable truck dealerships in these regions.
In conclusion, if you're looking for a reliable partner when it comes to purchasing commercial vehicles or seeking repair/maintenance services for your existing fleet then look no further than Velocity Vehicle Group! With years of experience under our belt coupled with unmatched expertise within this industry - we guarantee nothing but excellence every step along the way!
velocityvehiclegroup.com
